Tilly Martin
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Activity overview
Latest activity by Tilly Martin-
Tilly Martin commented,
Great news!
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Tilly Martin commented,
Hi Nicole, Sure - an example would be our Customer Account Managers who are Light Agents. They are able to log into Zendesk and look at Dashboards we have created using Insights. We are in the pro...
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Tilly Martin created a post,
Light Agents access to Explore
I would like to suggest that Light Agents are able to have the same access to Explore that they have to Insights etc If Explore is the future of Zendesk reporting, then it would seem a logical step.
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Tilly Martin commented,
Hi Bret, Yes - they see the button, but nothing happens when they click "decline", it just keeps ringing on their screen until the 30 seconds is up and it goes to the next agent.
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Tilly Martin commented,
Thanks, Bret. My agents can't seem to decline calls either... Is there a setting somewhere to allow this? (I can't find it or any reference to a setting in the KB here)
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Tilly Martin commented,
Being able to amend this to less than 30 seconds would be a great addition.
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Tilly Martin commented,
Is there a way to route calls to specific agents yet? Based on organisation tags or something similar?
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Tilly Martin commented,
Also, when will we be able to update the 30 second value? Can this be raised as a suggestion?
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Tilly Martin commented,
Is there a way to bulk update our customers phone numbers to include the dial code e.g +44?
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Tilly Martin commented,
Is there a way to make the browser tab flash or something when a call is incoming?