Chris Wilson
- Total activity 31
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Activity overview
Latest activity by Chris Wilson-
Chris Wilson commented,
I see the Answer Bot logo showing in our KC app which I'm excited about. I tried going into a few tickets that I thought it would get based on context, but it missed all of them or was still tryin...
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Chris Wilson commented,
Just sent a ticket about this, but wanted to post here as well after noticing the same thing Aswin did. This would be extremely helpful and has many advantages to the problems faced today. Our cur...
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Chris Wilson commented,
Thanks for following up here Nicole, really appreciated. I think our personal use case would probably be a relevant and clear example if you'd like to chat soon about the request here. Feel free t...
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Chris Wilson commented,
+1 for this please. The main problem we run into with this situation is that in the cases where the 100 max has been reached and then we move the ticket to Pending, if we never heard back from the ...
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Chris Wilson commented,
Still would very much like to see this, we would use this in the hundreds of times per week as well. If the current PM for this area would like to chat and see some use cases, I'd still be more th...
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Chris Wilson commented,
I wish I could, our engineers cooked it up so I can't actually track down the specific source code they used. The field you need specifically is that 'problem_id' field documented here: https://dev...
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Chris Wilson commented,
We recently created kind of a janky workaround, but it helps us accomplish a lot of what we needed. We used the API to extract the 'problem_id' field from an Incident ticket, and then we used a tri...
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Chris Wilson commented,
I agree with everyone, especially Crawford. Adding the ability to add custom ticket fields into our Incidents view would be a massive value add for us. In our use case, we work with a third party ...
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Chris Wilson commented,
Hi Dave! I too am trying to create an article that is published and only accessible if you have the link for it, and is not searchable. Curious how you accomplished the first part of not making it...
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Chris Wilson commented,
I care enough about this feature I registered to be a part of the forum :P We occasionally deal with red alert issues/outages that we do our best to automate out the verbiage we want to share with ...