Travis Abdelhamed
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Total activity48
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Last activity
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Activity overview
Latest activity by Travis Abdelhamed-
Travis Abdelhamed commented,
@Nicole - Thank you!
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Travis Abdelhamed commented,
We currently have community enabled, but the content is pretty outdated and it is not being used. Ideally, we would want to disable the community, but retain all of the content. So the question is ...
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Travis Abdelhamed commented,
This does not seem to be working at all. I am testing this out using simple criteria and nothing is working. Every app is still expanded, they are not in the order I specified in the settings, I ca...
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Travis Abdelhamed commented,
What is the maximum file size(s) for using the link when attachments are over 10MB?
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Travis Abdelhamed created a post,
Enabling customers to sign up for an account on our help center when using Okta SSO for Authentication
AnsweredHello, We currently use Okta to provision new end users in Zendesk. The problem is that it is a manual process internally to add a user in Okta, then assign them the Zendesk app as an end user. Thi...
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Travis Abdelhamed created a post,
Differentiating Personal Tickets vs Customer in email
AnsweredWe use our Zendesk instance for supporting our customers as well as our internal employees. As an agent who handles a lot of customer requests, I typically do not submit tickets relating to actual ...
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Travis Abdelhamed commented,
Hi @Rebecca That is how I had it with the exception of checking the box to strip the query parameters. You think that could be the issue?
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Travis Abdelhamed commented,
"query" as the Query parameter is not returning any results. When I use "UTF8" as the query parameter, it tracks the searches, but every keyword search is a check mark or a question mark. My URL lo...
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Travis Abdelhamed created a post,
Google Analytics Site Search Tracking Not Workingg
Hello, I am setting up GA for our Help Center and enabled tracking, but it does not seem to work. I tried three different methods and none seem to work. Here is an example of the end of our URL "/h...
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Travis Abdelhamed commented,
@Heather It would work, but are trying to get away from manual tasks as much as possible. Need a scalable solution.