Travis Abdelhamed
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Activity overview
Latest activity by Travis Abdelhamed-
Travis Abdelhamed commented,
@Nicole - Thank you!
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Travis Abdelhamed commented,
We currently have community enabled, but the content is pretty outdated and it is not being used. Ideally, we would want to disable the community, but retain all of the content. So the question is ...
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Travis Abdelhamed commented,
This does not seem to be working at all. I am testing this out using simple criteria and nothing is working. Every app is still expanded, they are not in the order I specified in the settings, I ca...
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Travis Abdelhamed commented,
What is the maximum file size(s) for using the link when attachments are over 10MB?
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Travis Abdelhamed commented,
@Graeme Thanks for the reply. So I tried doing that, but when I did, it just calculated 100% for the % SLA Achieved since it did not factor in the 0% that I was taking into consideration when using...
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Travis Abdelhamed created a post,
Fix First Reply Time Metric for Answer-Bot Re-opened Tickets
We've identified a bug in how the first reply time is calculated for Answer-bot solved tickets which are re-opened by customers. The scenario is when the customer "solved" their issue using answer-...
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Travis Abdelhamed created a post,
Custom Metric Cannot be a Headline Report but Can be Part of a Table
Hi All, I've created a custom metric which provides a percentage (count of tickets which their first reply is less than a specified time period / total count of tickets with first reply). That is t...
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Travis Abdelhamed created a post,
Enabling customers to sign up for an account on our help center when using Okta SSO for Authentication
AnsweredHello, We currently use Okta to provision new end users in Zendesk. The problem is that it is a manual process internally to add a user in Okta, then assign them the Zendesk app as an end user. Thi...
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Travis Abdelhamed created a post,
Differentiating Personal Tickets vs Customer in email
AnsweredWe use our Zendesk instance for supporting our customers as well as our internal employees. As an agent who handles a lot of customer requests, I typically do not submit tickets relating to actual ...
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Travis Abdelhamed commented,
Hi @Rebecca That is how I had it with the exception of checking the box to strip the query parameters. You think that could be the issue?