Patrick Hogan

1. Community
2. Guide Q&A
3. Making our Help Centre 'Snazzy'!

Wow, what a comprehensive list from Carsten. Let us know how it turns out!

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• Patrick Hogan
• Created April 03, 2017 08:32
• 0 votes

1. Community
2. Support Q&A
3. Are there any integrated handset options?

Hey, Daniel! Having a unified phone system instead of utilizing many is definitely a move that'll push your business to a whole new level of structure and efficiency.  If you're planning to the abo...

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• Patrick Hogan
• Created April 03, 2017 02:47
• 0 votes

1. Community
2. Support Q&A
3. Salesforce Integration - Create ticket with workflow/Process Builder

Hi there Snaebjorn, What about trying CTIs like Tenfold? It supports the full integration between Zendesk and Salesforce. Check it out at www.tenfold.com/integrations to learn more. Hope this helps!

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• Patrick Hogan
• Created March 10, 2017 18:14
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Salesforce integration - account history is flooded

Hi Matan, have you resolved this issue yet? We're having the same problem on our end. 

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• Patrick Hogan
• Created March 10, 2017 18:10
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Zendesk and SalesForce integration

Hi Cynthia! Have you tried looking into CTI solutions like Tenfold? It supports the integration of both Zendesk and Salesforce. Check out their website at www.tenfold.com/integrations to learn more...

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• Patrick Hogan
• Created March 10, 2017 17:58
• 0 votes

1. Community
2. Support Q&A
3. Google Calendar Integration

Thank you, Jessie, for your response! Will definitely vote for this idea.

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• Patrick Hogan
• Created March 10, 2017 17:48
• 1 vote

1. Community
2. Integrations and Apps Q&A
3. Zendesk and Salesforce integration

Hi Shateshia, Have you heard of a CTI called Tenfold? It integrates both Salesforce and Zendesk, and also very easy to set up and use. Tenfold can help your sales team a lot with the features they ...

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• Patrick Hogan
• Created February 28, 2017 22:10
• 0 votes

1. Community
2. Zendesk on Zendesk
3. Zendesk on Zendesk: How we make the most of our NPS data

I just want to commend you, Lori, for a great job on this post. Concise and clear explanation on how to maximize our NPS data. I also like to agree on doing follow-ups. It can really be a huge help...

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• Patrick Hogan
• Created February 26, 2017 11:25
• 0 votes

1. Community
2. Talk Q&A
3. Insights Reporting on time between Voice Mail creation and Callback

Hi Chris, I understand that you're using ZenDesk and that you want to include voice mails in your reporting. I think a 3rd party SaaS can help you with that. Tenfold can integrate Zendesk with your...

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• Patrick Hogan
• Created February 26, 2017 11:22
• -1 votes

1. Community
2. User Tips & Tricks
3. How to put all sections and articles on home page

Thank for posting this, Vladan. This is a great help for those who wants to have this on their homepage. Really easy to follow, too. Thumbs up!

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• Patrick Hogan
• Created February 26, 2017 11:05
• 0 votes