Patrick Hogan

1. Community
2. Guide - Themes and Customization
3. Making our Help Centre 'Snazzy'!

Wow, what a comprehensive list from Carsten. Let us know how it turns out!

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• Patrick Hogan
• Created April 03, 2017 08:32
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. Are there any integrated handset options?

Hey, Daniel! Having a unified phone system instead of utilizing many is definitely a move that'll push your business to a whole new level of structure and efficiency.  If you're planning to the abo...

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• Patrick Hogan
• Created April 03, 2017 02:47
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. Salesforce Integration - Create ticket with workflow/Process Builder

Hi there Snaebjorn, What about trying CTIs like Tenfold? It supports the full integration between Zendesk and Salesforce. Check it out at www.tenfold.com/integrations to learn more. Hope this helps!

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• Patrick Hogan
• Created March 10, 2017 18:14
• 0 votes

1. Community
2. Support - Integrations and Third-Party Apps
3. Salesforce integration - account history is flooded

Hi Matan, have you resolved this issue yet? We're having the same problem on our end. 

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• Patrick Hogan
• Created March 10, 2017 18:10
• 0 votes

1. Community
2. Support - Integrations and Third-Party Apps
3. Zendesk and SalesForce integration

Hi Cynthia! Have you tried looking into CTI solutions like Tenfold? It supports the integration of both Zendesk and Salesforce. Check out their website at www.tenfold.com/integrations to learn more...

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• Patrick Hogan
• Created March 10, 2017 17:58
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. Google Calendar Integration

Thank you, Jessie, for your response! Will definitely vote for this idea.

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• Patrick Hogan
• Created March 10, 2017 17:48
• 1 vote

1. Community
2. Completed Product Feedback Requests - All Products
3. Microsoft Dynamics integration

Hey there Luiz,   It's been a while since you've posted this. I hope you'll still be able to read my response. You should look at CTI solutions like Tenfold. It integrates with Microsoft Dynamics a...

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• Patrick Hogan
• Created March 10, 2017 17:44
• 0 votes

1. Community
2. Support - Integrations and Third-Party Apps
3. Zendesk and Salesforce integration

Hi Shateshia, Have you heard of a CTI called Tenfold? It integrates both Salesforce and Zendesk, and also very easy to set up and use. Tenfold can help your sales team a lot with the features they ...

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• Patrick Hogan
• Created February 28, 2017 22:10
• 0 votes

1. Community
2. Support - Zendesk-led Discussions
3. Zendesk on Zendesk: How we make the most of our NPS data

I just want to commend you, Lori, for a great job on this post. Concise and clear explanation on how to maximize our NPS data. I also like to agree on doing follow-ups. It can really be a huge help...

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• Patrick Hogan
• Created February 26, 2017 11:25
• 0 votes

1. Community
2. Talk - Troubleshooting and Q&A
3. Insights Reporting on time between Voice Mail creation and Callback

Hi Chris, I understand that you're using ZenDesk and that you want to include voice mails in your reporting. I think a 3rd party SaaS can help you with that. Tenfold can integrate Zendesk with your...

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• Patrick Hogan
• Created February 26, 2017 11:22
• -1 votes