Kirsten Flores
- Total activity 31
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Activity overview
Latest activity by Kirsten Flores-
Kirsten Flores commented,
+1 on making this core functionality!
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Kirsten Flores commented,
Bogdan - Is Reusable Content only going to be for Enterprise, like Flexible Hierarchies?
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Kirsten Flores commented,
Loving this new functionality, especially the ability to link to headers without manually creating anchors! With the new linking functionality to Help Center articles, is there any way to now repor...
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Kirsten Flores commented,
I created a user segment for signed-in users, so only certain customers (based on a tag) can view a certain community topic. This seems to have limited my internal users (agents) from seeing the co...
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Kirsten Flores commented,
One the features I like about this app is that it doesn't allow you to link an internal article in a public reply. However, I've noticed in testing that if you link to an internal article in an int...
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Kirsten Flores commented,
Jennifer - it works now. Thanks!
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Kirsten Flores commented,
I'm trying to access the link for "edit the Knowledge Capture app settings" (https://support.zendesk.com/hc/en-us/articles/360000654228) in step 5, but I am getting a message that I'm not...
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Kirsten Flores created a post,
What triggers Knowledge Base article notifications?
AnsweredHas there been a change to what actions trigger an email to be sent to anyone following a Knowledge Base section? My understanding is that an email notification is sent if a new article is publish...
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Kirsten Flores commented,
Has there been any progress on this feature request? I would also like the ability to export in order to track routine maintenance of our Knowledge Base.
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Kirsten Flores commented,
In the images in your procedure, it looks like internal articles show a lock icon next to them. I'm testing the KC app in our sandbox, but I don't see any indication for an internal article. How is...