
Erin Skovmand
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Total activity5
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Erin Skovmand-
Erin Skovmand commented,
Are tags customer-facing? Can my customers see tags, or just my agents?
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Erin Skovmand commented,
Is there a way to make the report ignore weekends? It's killing our average first response time as we only have support staff M-F from 8-5 on average, and any tickets over the weekend make it look ...
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Erin Skovmand commented,
Hi,Is there an option to make a personal macro a shared macro, or do I just need to remake it? I try clicking the drop-down but it only shows "Only Me".