Erin Skovmand

Total activity 5
Last activity March 15, 2018 18:54
Member since March 02, 2017 01:27

Following 0 users
Followed by 0 users
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Activity overview

Latest activity by Erin Skovmand

Erin Skovmand commented, March 15, 2018 18:54
1. Support
2. ...
3. Workflows
4. About tags
Are tags customer-facing? Can my customers see tags, or just my agents?
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- Erin Skovmand
- Created March 15, 2018 18:54
- 0 votes
Erin Skovmand commented, March 13, 2018 00:40
Is there a way to make the report ignore weekends? It's killing our average first response time as we only have support staff M-F from 8-5 on average, and any tickets over the weekend make it look ...
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- Erin Skovmand
- Created March 13, 2018 00:40
- 0 votes
Erin Skovmand commented, March 02, 2017 01:27
Hi,Is there an option to make a personal macro a shared macro, or do I just need to remake it? I try clicking the drop-down but it only shows "Only Me".
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- Erin Skovmand
- Created March 02, 2017 01:27
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