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Erin Skovmand

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Activity overview

Latest activity by Erin Skovmand
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    Erin Skovmand commented,

    1. Support
    2. ...
    3. Workflows
    4. About tags

    Are tags customer-facing? Can my customers see tags, or just my agents?

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    • Erin Skovmand
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    Erin Skovmand commented,

    1. Support
    2. ...
    3. Reporting
    4. Using the Reporting Overview

    Is there a way to make the report ignore weekends? It's killing our average first response time as we only have support staff M-F from 8-5 on average, and any tickets over the weekend make it look ...

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    Erin Skovmand commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Using macros to update tickets

    Hi,Is there an option to make a personal macro a shared macro, or do I just need to remake it? I try clicking the drop-down but it only shows "Only Me".

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    • Erin Skovmand
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