Stephanie Heacox
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Activity overview
Latest activity by Stephanie Heacox-
Stephanie Heacox created a post,
Bulk update ticket status?
Is there a way to do a bulk/batch update to the status of a large group of tickets? I can pull them up with a search, but only select one page at a time. Steph
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Stephanie Heacox commented,
Add my voice to this request - again, pretty simple to code, since you already have this functionality on other pages. Please make a priority, along with downloading search results.
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Stephanie Heacox commented,
Our problem is a little weirder. We are seeing the "received from support address" message for certain suspended tickets, with the Sender is listed as nsidc@nsidc.org. But looking at the detail f...
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Stephanie Heacox created a post,
Guide v. Help Center: where do I actually edit the Help Center branding?
AnsweredSo here's a really basic question. Our developer set up our Help Center over two years ago, but we have rebranded, and I need to change the logo and the links on the Help Center page. I checked t...