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Stephanie Heacox

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Activity overview

Latest activity by Stephanie Heacox
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    Stephanie Heacox created a post,

    Bulk update ticket status?

    1. Community
    2. Insights Q&A

    Is there a way to do a bulk/batch update to the status of a large group of tickets?  I can pull them up with a search, but only select one page at a time. Steph

    • Stephanie Heacox
    • Created
    • 5 followers
    • 4 comments
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    Stephanie Heacox commented,

    1. Community
    2. Feedback on Support
    3. Customize search results columns

    Add my voice to this request - again, pretty simple to code, since you already have this functionality on other pages.  Please make a priority, along with downloading search results.

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    • Stephanie Heacox
    • Created
    • 8 votes
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    Stephanie Heacox commented,

    1. Community
    2. Support Q&A
    3. Accept suspended ticket from own support address

    Our problem is a little weirder.  We are seeing the "received from support address" message for certain suspended tickets, with the Sender is listed as nsidc@nsidc.org.  But looking at the detail f...

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    • Stephanie Heacox
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    Stephanie Heacox created a post,

    Guide v. Help Center: where do I actually edit the Help Center branding?

    Answered
    1. Community
    2. Guide Q&A

    So here's a really basic question.  Our developer set up our Help Center over two years ago, but we have rebranded, and I need to change the logo and the links on the Help Center page.  I checked t...

    • Stephanie Heacox
    • Created
    • 2 followers
    • 1 comment
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