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Matt McLean

Certified Zendesk Support Administrator since May 2018

Community Moderator
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Activity overview

Latest activity by Matt McLean
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    Matt McLean commented,

    Would be nice to be able to embed the dashboard into the email itself, too, even if only as pngs, rather than as an attached pdf, csv, or xls file.

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    Matt McLean commented,

    Khajik, I used to have the same issue. The trick to removing that footer is that you need to UNcheck the box for "Allow members external to this organization" on the Settings>Permissions>Basic perm...

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    Matt McLean commented,

    Christopher, I believe the condition you are looking for, besides "Ticket Is Updated", is "Comment Is Present (public or private)": Usually, "Present, and requester can see the comment" is a better...

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    Matt McLean commented,

    The Explore dashboard sharing outside of Zendesk EAP may help with this, if you are OK simply providing a direct link to the dashboard. In the comments on that link, it is explained that embedding ...

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    Matt McLean commented,

    If you also want to disable ticket attachments in the Web Widget, see this article:https://support.zendesk.com/hc/en-us/articles/360021456894-How-do-I-disable-ticket-attachments-in-the-Web-Widget- ...

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    Matt McLean commented,

    Jessica, It is possible to do with some coding. Copied from the first comment on https://support.zendesk.com/hc/en-us/community/posts/208167958-Hiding-attachment-system-fields-on-ticket-form: Copy ...

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    Matt McLean commented,

    Charlotte, You are correct that this can be done using the developer editor, rather than the visual editor, by simply using the newline code "\n".However, doing it in this way is very fragile: if y...

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    Matt McLean commented,

    Jessica, Attachments via the web form in Guide Help Center are not automatically scanned at the time of upload.

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    Matt McLean commented,

    Katerina, Customizing the Conditions will not be able to do it, since Conditions just change when the Trigger runs - you need to customize the Actions that are being run.The simplest way may just b...

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    Matt McLean commented,

    Sam, Do all of your JSON HTTP Targets use the same user account to perform their actions, and is that account never used for any other functions?If so, you could possibly put in a different "ALL" c...