Jennifer Terrill

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Latest activity by Jennifer Terrill
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    Jennifer Terrill commented,

    Would really like to see syncing of Public only comment with ticket sharing.  Private comments are meant to stay private in our domain.  We would like to share status and public comments only pleas...

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    Jennifer Terrill created a post,

    Ticket Form Question


    I have Form Z that Dept A uses to collect initial information from a customer.    Then a trigger routes this ticket off to Dept B.  Dept B selects Form X to collect some additional information – th...

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    Jennifer Terrill commented,

    We've done this from within our customer portal