Merethe Needham
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Total activity21
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Last activity
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Activity overview
Latest activity by Merethe Needham-
Merethe Needham commented,
Can one customer log cases and two different brands and if so, can they see on their help center if all the cases logged under their company?
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Merethe Needham commented,
Hi Colin I've checked the All Events and it looks like the other triggers are working. I did have a "No-mail" check setup for this user but removed it and the trigger still did not work. Is ther...
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Merethe Needham commented,
Our default Notify requester of received request trigger doesn't seem to be working. Any ideas how to resolve this?
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Merethe Needham commented,
Thank you, this is perfect. It would be good if i could move the checkbox to be on the same part of the screen as the Description and Subject field. This is mainly so my agents don't accidentally ...
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Merethe Needham created a post,
Creating new tickets - hiding description from customers
AnsweredI would like to be able to set it so when you submit a new ticket, the description does not trigger an email with the contents of the description field to the requester. I would prefer it so that ...
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Merethe Needham commented,
How do I setup an internal knowledgebase? I am trailing the Plus plan from our starter plan. The use of an internal KB would be very useful to us but I can't work out how to set that up.
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Merethe Needham commented,
Hi Brandon The problem I'm encountering is that Zendesk seems to create a new ticket each time a particular domain address emails our system, even though the subject matches an existing ticket. I...
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Merethe Needham created a post,
One Domain creating duplicate tickets
We work with another organisation to escalate problems that we can't solve. In turn they send us responses via email, which are logged into our Zendesk system. The subject of the emails are the sa...
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Merethe Needham commented,
Hi Nils But by opening a new trial account, it wants me to create a new domain with zendesk etc. I would like to test the Plus plan with our data and current setup etc before upgrading.
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Merethe Needham created a post,
Currently on Starter Plan - Can we do the free trial on another plan?
AnsweredWe are currently on the starter plan, however one of the limitations we encountered concerned the not being able to setup exceptions to stop automatic email triggers going in certain circumstances....