Merethe Needham
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Activity overview
Latest activity by Merethe Needham-
Merethe Needham commented,
I managed to find the link to install zendesk on the sandbox here - https://support.zendesk.com/hc/en-us/articles/203657936-Zendesk-for-Salesforce-Updates
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Merethe Needham commented,
I would like to install this on our SF.com sandbox but it doesn't give me the option. When I click the link for Step 2 (Get it now) it takes me to Step 5, on Production. The Salesforce instruction...
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Merethe Needham commented,
Can one customer log cases and two different brands and if so, can they see on their help center if all the cases logged under their company?
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Merethe Needham commented,
Hi Colin I've checked the All Events and it looks like the other triggers are working. I did have a "No-mail" check setup for this user but removed it and the trigger still did not work...
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Merethe Needham commented,
Our default Notify requester of received request trigger doesn't seem to be working. Any ideas how to resolve this?
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Merethe Needham commented,
Thank you, this is perfect. It would be good if i could move the checkbox to be on the same part of the screen as the Description and Subject field. This is mainly so my agents don't accidentally ...
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Merethe Needham created a post,
Creating new tickets - hiding description from customers
I would like to be able to set it so when you submit a new ticket, the description does not trigger an email with the contents of the description field to the requester. I would prefer it so that ...
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Merethe Needham created a post,
Emails & Triggers
I am still new to Zendesk and specifically about the notification triggers for emails. A customer has raised an issue to me today, where by he is receiving alot of emails per single ticket. The cu...
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Merethe Needham commented,
How do I setup an internal knowledgebase? I am trailing the Plus plan from our starter plan. The use of an internal KB would be very useful to us but I can't work out how to set that up.
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Merethe Needham commented,
Hi Brandon The problem I'm encountering is that Zendesk seems to create a new ticket each time a particular domain address emails our system, even though the subject matches an existing ticket. I...