Merethe Needham
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Activity overview
Latest activity by Merethe Needham-
Merethe Needham commented,
I managed to find the link to install zendesk on the sandbox here - https://support.zendesk.com/hc/en-us/articles/203657936-Zendesk-for-Salesforce-Updates
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Merethe Needham commented,
I would like to install this on our SF.com sandbox but it doesn't give me the option. When I click the link for Step 2 (Get it now) it takes me to Step 5, on Production. The Salesforce instruction...
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Merethe Needham commented,
Can one customer log cases and two different brands and if so, can they see on their help center if all the cases logged under their company?
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Merethe Needham commented,
Hi Colin I've checked the All Events and it looks like the other triggers are working. I did have a "No-mail" check setup for this user but removed it and the trigger still did not work. Is ther...
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Merethe Needham commented,
Our default Notify requester of received request trigger doesn't seem to be working. Any ideas how to resolve this?
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Merethe Needham commented,
Thank you, this is perfect. It would be good if i could move the checkbox to be on the same part of the screen as the Description and Subject field. This is mainly so my agents don't accidentally ...
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Merethe Needham created a post,
Creating new tickets - hiding description from customers
AnsweredI would like to be able to set it so when you submit a new ticket, the description does not trigger an email with the contents of the description field to the requester. I would prefer it so that ...
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Merethe Needham commented,
How do I setup an internal knowledgebase? I am trailing the Plus plan from our starter plan. The use of an internal KB would be very useful to us but I can't work out how to set that up.
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Merethe Needham commented,
Hi Brandon The problem I'm encountering is that Zendesk seems to create a new ticket each time a particular domain address emails our system, even though the subject matches an existing ticket. I...
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Merethe Needham created a post,
One Domain creating duplicate tickets
We work with another organisation to escalate problems that we can't solve. In turn they send us responses via email, which are logged into our Zendesk system. The subject of the emails are the sa...