Svend Koustrup
- Total activity 47
- Last activity
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Activity overview
Latest activity by Svend Koustrup-
Svend Koustrup created a post,
Blue ring on other agents even though they are not currently editing the same ticket
Hi Zendesk Recently our Support has started showing the blue ring, as if an agent is currently editing the same ticket. This is not the case. They have just opened the ticket as well. Sometimes, if...
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Svend Koustrup commented,
Hi Nicole I'd would be nice to have your say on Sergios one year old comment :-) In regards to Grahams comment, could you change the statistics so it looks at the "last" Solved-date (if multiple) i...
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Svend Koustrup created a post,
Other person editing same ticket but he isn't editing
AnsweredHi Zendesk When I'm editing a ticket, and another person opens the ticket as well, it immediately shows that person as editing (see screenshot below). If the person then enters something in the tic...
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Svend Koustrup created a post,
Android app Feedback-function: Upload screenshot attachment
Hi product feedback team and community When reporting feedback via the Android app's Feedback function, I'd like a way of uploading an image showing a screenshot of what I'm writing about. This is ...
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Svend Koustrup created a post,
Slow saving of ticket updates
Hi Zendesk In recent months, Zendesk has started to save updates on tickets really slowly. From clicking the "Submit as..." ticket to the ticket has been loaded fully again (My Zendesk keeps at the...
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Svend Koustrup commented,
Hi Zendesk Thanks for the reply to Danielle, which ansvered my initial problem of why my tickets are closed prematurely in relation to my automation set to 1461 hours. I now see, that it cannot be ...
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Svend Koustrup commented,
Hi Jessie. Okay, thanks. I created this: https://support.zendesk.com/hc/en-us/community/posts/115006787707-Set-a-ticket-priority-back-to-no-priority-set-
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Svend Koustrup commented,
Hi Zendesk. By default a ticket does not have any priority set, right? If I set priority on a ticket, I cannot remove the priority again, back to "-" again. Is this true and if so, could you make t...