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Svend Koustrup

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Activity overview

Latest activity by Svend Koustrup
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    Svend Koustrup commented,

    1. Community
    2. Feedback on Support
    3. Comments by users not explicitly added to the ticket will be flagged

    We have a slight variation to this, but the same concerns applies. Example: We get a support request via email from person@company.com. We reply. Then that person replies to the email but with the...

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    • Svend Koustrup
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    • 1 vote
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    Svend Koustrup created a post,

    Admin Views from Android (web) shows Unsupported media type

    Answered
    1. Community
    2. Support Q&A

    Hi Zendesk. I try to change order of views shown in the left menu, but going to Admin, Views or going to Views, More, both shows attached error when doing it from my Android OnePlus 5 smartphone (w...

    • Svend Koustrup
    • Edited
    • 4 followers
    • 3 comments
    • 0 votes
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    Svend Koustrup created a post,

    Blue ring on other agents even though they are not currently editing the same ticket

    1. Community
    2. Feedback on Support

    Hi Zendesk Recently our Support has started showing the blue ring, as if an agent is currently editing the same ticket. This is not the case. They have just opened the ticket as well. Sometimes, if...

    • Svend Koustrup
    • Created
    • 1 follower
    • 0 comments
    • 0 votes
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    Svend Koustrup commented,

    1. Support
    2. ...
    3. Tickets
    4. Why do solved tickets change to a closed status?

    Hi Nicole I'd would be nice to have your say on Sergios one year old comment :-) In regards to Grahams comment, could you change the statistics so it looks at the "last" Solved-date (if multiple) i...

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    Svend Koustrup created a post,

    Other person editing same ticket but he isn't editing

    Answered
    1. Community
    2. Support Q&A

    Hi Zendesk When I'm editing a ticket, and another person opens the ticket as well, it immediately shows that person as editing (see screenshot below). If the person then enters something in the tic...

    • Svend Koustrup
    • Created
    • 2 followers
    • 1 comment
    • 0 votes
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    Svend Koustrup created a post,

    Slow saving of ticket updates

    1. Community
    2. Feedback on Support

    Hi Zendesk In recent months, Zendesk has started to save updates on tickets really slowly. From clicking the "Submit as..." ticket to the ticket has been loaded fully again (My Zendesk keeps at the...

    • Svend Koustrup
    • Edited
    • 27 followers
    • 27 comments
    • 11 votes
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    Svend Koustrup commented,

    1. Support
    2. ...
    3. Tickets
    4. Why do solved tickets change to a closed status?

    Hi Zendesk Thanks for the reply to Danielle, which ansvered my initial problem of why my tickets are closed prematurely in relation to my automation set to 1461 hours. I now see, that it cannot be ...

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    • Svend Koustrup
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    • 1 vote
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    Svend Koustrup commented,

    1. Support
    2. ...
    3. Tickets
    4. About ticket fields

    Hi Jessie. Okay, thanks. I created this: https://support.zendesk.com/hc/en-us/community/posts/115006787707-Set-a-ticket-priority-back-to-no-priority-set-

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    Svend Koustrup commented,

    1. Support
    2. ...
    3. Tickets
    4. About ticket fields

    Hi Zendesk. By default a ticket does not have any priority set, right? If I set priority on a ticket, I cannot remove the priority again, back to "-" again. Is this true and if so, could you make t...

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