Svend Koustrup

1. Community
2. Feedback on Support

Hi Zendesk Support. UPDATE: Chandra Robrock commented below about a feedback post from 2016 asking for the same. And as you can see, you already made this a feature here in the Help Center system w...

• Svend Koustrup
• Edited February 10, 2021 08:49
• 4 followers
• 3 comments
• 4 votes

1. Community
2. Support Q&A

Hi Zendesk. I try to change order of views shown in the left menu, but going to Admin, Views or going to Views, More, both shows attached error when doing it from my Android OnePlus 5 smartphone (w...

• Svend Koustrup
• Edited November 18, 2019 16:39
• 4 followers
• 3 comments
• 0 votes

1. Community
2. Feedback on Support

Hi Zendesk Recently our Support has started showing the blue ring, as if an agent is currently editing the same ticket. This is not the case. They have just opened the ticket as well. Sometimes, if...

• Svend Koustrup
• Created July 12, 2019 12:47
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Support Q&A

Hi Zendesk When I'm editing a ticket, and another person opens the ticket as well, it immediately shows that person as editing (see screenshot below). If the person then enters something in the tic...

• Svend Koustrup
• Created May 21, 2019 10:53
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Feedback on Support

Hi Zendesk In recent months, Zendesk has started to save updates on tickets really slowly. From clicking the "Submit as..." ticket to the ticket has been loaded fully again (My Zendesk keeps at the...

• Svend Koustrup
• Edited April 03, 2018 20:42
• 27 followers
• 27 comments
• 11 votes