Daniel Petersson
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Activity overview
Latest activity by Daniel Petersson-
Daniel Petersson commented,
@Vladimir Can you use Month/Year (event) perhaps?Not sure if I understand exactly what you want but something like this?WHAT: # Satisfaction ResponsesHOW: Month/Year (Event)FILTER: Whatever you wan...
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Daniel Petersson commented,
Hello!Maybe this is obvious if you work with youtube videos but the following came as a surprise for us:Videos embedded with this function does not count as views in Youtube analytics. We have to m...
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Daniel Petersson commented,
Hey!Is there any way to insert or show from which group the ticket was sent before the current group?For reference we have five supportgroups but only one second line support which means that when ...
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Daniel Petersson commented,
What is the recommended way to work with shared tickets when syncing status?We are sharing tickets with one of our customers and recently changed this to sync status.The problem we had before was t...
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Daniel Petersson commented,
How have you (other customers) solved this issue to date?I contacted Zendesk (through a ticket) in an attempt to ask them to delete said tickets from their end but they refer to:"unfortunately for ...
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Daniel Petersson commented,
I can add that we have 772 395 tickets in closed status, perhaps 20% of those tickets are subject to be deleted.To manually delete the ticks would take approx. 16 weeks for one person. Anyone want ...
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Daniel Petersson commented,
We need this as well, our case is pretty much the same as mentioned.We have said that tickets with status: solved or closed older than X years is irrelevant and needs to be deleted.
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Daniel Petersson commented,
Thank you Jessie!We decided to go with a one-way ticket sharing solution. A question (which maybe better in a ticket sharing thread but I'll try here) however:Can I in some way link a "sharing agre...
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Daniel Petersson commented,
I can also add to my previous post that they most likely don't want their end-customer to see the correspondence between us and their support which means they can't just add our support to the orig...
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Daniel Petersson commented,
Hello!One of our customers have started using Zendesk and sent their first couple of emails a couple of days ago from their account. Haven't noticed this before - most likely because none of our ot...