Daniel Petersson
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Activity overview
Latest activity by Daniel Petersson-
Daniel Petersson commented,
Hey!Is there any way to insert or show from which group the ticket was sent before the current group?For reference we have five supportgroups but only one second line support which means that when ...
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Daniel Petersson commented,
What is the recommended way to work with shared tickets when syncing status?We are sharing tickets with one of our customers and recently changed this to sync status.The problem we had before was t...
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Daniel Petersson commented,
How have you (other customers) solved this issue to date?I contacted Zendesk (through a ticket) in an attempt to ask them to delete said tickets from their end but they refer to:"unfortunately for ...
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Daniel Petersson commented,
I can add that we have 772 395 tickets in closed status, perhaps 20% of those tickets are subject to be deleted.To manually delete the ticks would take approx. 16 weeks for one person. Anyone want ...
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Daniel Petersson commented,
We need this as well, our case is pretty much the same as mentioned.We have said that tickets with status: solved or closed older than X years is irrelevant and needs to be deleted.
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Daniel Petersson commented,
Thank you Jessie!We decided to go with a one-way ticket sharing solution. A question (which maybe better in a ticket sharing thread but I'll try here) however:Can I in some way link a "sharing agre...
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Daniel Petersson commented,
I can also add to my previous post that they most likely don't want their end-customer to see the correspondence between us and their support which means they can't just add our support to the orig...
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Daniel Petersson commented,
Hello!One of our customers have started using Zendesk and sent their first couple of emails a couple of days ago from their account. Haven't noticed this before - most likely because none of our ot...
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Daniel Petersson commented,
Alright, then something like this could work perhaps? (First reply time)WHAT:First Reply Time (hrs) [Avg]HOW:Ticket IdFilter:Top 25 Ticket Id by First Reply Time (hrs) [Avg]Date (Event) is the last...
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Daniel Petersson commented,
Hey T Lathouwers!I'm not exactly sure how you want to present this report when it should be based on both longest res. time and highest first reply time but maybe something like this could help?("W...