Daniel Petersson
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Activity overview
Latest activity by Daniel Petersson-
Daniel Petersson commented,
Great! Just what I was looking for - thanks!
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Daniel Petersson created a post,
Adding a hyperlink to images in macros (rich content)
AnsweredCan I add hyperlinks to images in macros using rich content?I can add images to the macro but it seems I can't select the image and then choose the hyperlink button.
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Daniel Petersson commented,
@Brett Thanks for digging into this and the reply!This would be great to mention when adding videos in guide, no? Or at least in an article such as this.Hopefully people are smarter than us so they...
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Daniel Petersson commented,
@Vladimir Can you use Month/Year (event) perhaps?Not sure if I understand exactly what you want but something like this?WHAT: # Satisfaction ResponsesHOW: Month/Year (Event)FILTER: Whatever you wan...
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Daniel Petersson commented,
Hello!Maybe this is obvious if you work with youtube videos but the following came as a surprise for us:Videos embedded with this function does not count as views in Youtube analytics. We have to m...
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Daniel Petersson commented,
Hey!Is there any way to insert or show from which group the ticket was sent before the current group?For reference we have five supportgroups but only one second line support which means that when ...
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Daniel Petersson commented,
What is the recommended way to work with shared tickets when syncing status?We are sharing tickets with one of our customers and recently changed this to sync status.The problem we had before was t...
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Daniel Petersson commented,
How have you (other customers) solved this issue to date?I contacted Zendesk (through a ticket) in an attempt to ask them to delete said tickets from their end but they refer to:"unfortunately for ...
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Daniel Petersson commented,
I can add that we have 772 395 tickets in closed status, perhaps 20% of those tickets are subject to be deleted.To manually delete the ticks would take approx. 16 weeks for one person. Anyone want ...
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Daniel Petersson commented,
We need this as well, our case is pretty much the same as mentioned.We have said that tickets with status: solved or closed older than X years is irrelevant and needs to be deleted.