Dover, Pam

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Latest activity by Dover, Pam
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    Dover, Pam commented,

    I would like to know how the up votes and down votes are calculated for net votes. As an example, for the past 30 days, we have an article that 106 people out of 192 found helpful. The net vote in ...

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    Dover, Pam created a post,

    Sort articles by number of views

    I would like for our knowledge base articles to automatically sort by number of views with the articles with most views appearing first, with least viewed at the bottom. Is there a way to do this n...

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    Dover, Pam commented,

    This information helps answer a question I've had! We have 6 brands within our company and only 1 has answer bot activated, which explains why our activation rate is 42% but our AB suggest rate is ...