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info

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    info commented,

    Hey, thanks. I'm trying this out.   I've setup the trigger to tag them and to view them. How do I prevent 3 from overriding what I just did in 1 ?

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    info created a post,

    View of Internal Notes

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    I need to know when an internal note is posted to me without going in to every ticket. What is the best way to do this? Do I setup a view for those internal notes? Or there some other way?