The Salvation Army
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Total activity33
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes2
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Subscriptions13
Activity overview
Latest activity by The Salvation Army-
The Salvation Army commented,
Not yet. I submitted a ticket. If I can any good info I will post it here :)
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The Salvation Army commented,
Hillary Lathum did you figure this out I am needing the same thing. Sort on the fly by clicking on the row; Why can't I just sort on any table column by clicking on the header? I can do this for...
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The Salvation Army commented,
Has there been an progress on this?
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The Salvation Army commented,
I know, right! I held off on moving to Explore hoping this would get simplified. Even with this work around if you have a report with ticket counts only and want to drill into it to get to the tick...
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The Salvation Army commented,
You can create a clickable link in your queries by following these steps; https://support.zendesk.com/hc/en-us/articles/360022372293-Explore-recipe-Configuring-clickable-links-to-tickets Your m...
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The Salvation Army commented,
This was something really lacking in Insights and it does not appear to be an option in Explore either. I really need this.
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The Salvation Army commented,
We are rolling back as well. Is there a way to run the script that you used when we migrated to CC's and Followers to show us what Triggers, Automations and Macros will need updated?
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The Salvation Army commented,
I have users who are cc'd on tickets and have been since the ticket was submitted yet their email replies go Private. How do I fix this? I've also had Followers replies go Public when they are not ...
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The Salvation Army commented,
I have quit even trying to use Explore until they get these things figured out. The other big issue I am having is you can not setup a query to be emailed. I use that every day in GoodData.
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The Salvation Army commented,
I need to be able to drill in by ticket ID as well. Also I just created a report in GoodData that shows Ticket Age, however I am not seeing where in Explore to set this Metric.