Katina Durrent
- Total activity 20
- Last activity
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Activity overview
Latest activity by Katina Durrent-
Katina Durrent commented,
I have quit even trying to use Explore until they get these things figured out. The other big issue I am having is you can not setup a query to be emailed. I use that every day in GoodData.
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Katina Durrent commented,
I need to be able to drill in by ticket ID as well. Also I just created a report in GoodData that shows Ticket Age, however I am not seeing where in Explore to set this Metric.
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Katina Durrent commented,
I also need the ability to only choose agents when selecting by assignee. Users can not be assigned tickets so why they are even an option? Its very time consuming to scroll through 5000+ users to ...
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Katina Durrent commented,
I have tried attaching to the email from local computer, OneDrive and copy/paste.
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Katina Durrent commented,
It is Katina. This is not for Help Center articles this is when emailing Help Center Support/submitting a ticket. Happening for all users.
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Katina Durrent commented,
I have a customer who is emailing our Help Center and when I reply back via email with an image it appears as broken. These are new tickets not over 10 days old. We do use SSO. Myself as Admin can ...
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Katina Durrent commented,
Did he hit the back button? I have had agents not do that so they only see the agents listed in their group.
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Katina Durrent commented,
We are on the professional plan with the productivity pack. This is not an option :(
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Katina Durrent commented,
Why would a trigger work and not a macro?
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Katina Durrent commented,
How do we assign to groups we are NOT members of? The only way I see is to grant all agents access to All tickets, which then they can view ALL other groups/departments tickets. Not ideal. I set up...