Katina Durrent
- Total activity 28
- Last activity
- Member since
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- Votes 1
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Activity overview
Latest activity by Katina Durrent-
Katina Durrent commented,
I know, right! I held off on moving to Explore hoping this would get simplified. Even with this work around if you have a report with ticket counts only and want to drill into it to get to the tick...
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Katina Durrent commented,
You can create a clickable link in your queries by following these steps; https://support.zendesk.com/hc/en-us/articles/360022372293-Explore-recipe-Configuring-clickable-links-to-tickets Your m...
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Katina Durrent commented,
This was something really lacking in Insights and it does not appear to be an option in Explore either. I really need this.
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Katina Durrent commented,
We are rolling back as well. Is there a way to run the script that you used when we migrated to CC's and Followers to show us what Triggers, Automations and Macros will need updated?
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Katina Durrent commented,
I have users who are cc'd on tickets and have been since the ticket was submitted yet their email replies go Private. How do I fix this? I've also had Followers replies go Public when they are not ...
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Katina Durrent commented,
I have quit even trying to use Explore until they get these things figured out. The other big issue I am having is you can not setup a query to be emailed. I use that every day in GoodData.
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Katina Durrent commented,
I need to be able to drill in by ticket ID as well. Also I just created a report in GoodData that shows Ticket Age, however I am not seeing where in Explore to set this Metric.
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Katina Durrent commented,
I also need the ability to only choose agents when selecting by assignee. Users can not be assigned tickets so why they are even an option? Its very time consuming to scroll through 5000+ users to ...
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Katina Durrent commented,
I have tried attaching to the email from local computer, OneDrive and copy/paste.
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Katina Durrent commented,
It is Katina. This is not for Help Center articles this is when emailing Help Center Support/submitting a ticket. Happening for all users.