Andrew Schreiner

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Recent activity by Andrew Schreiner Sort by recent activity Recent activity Votes
  • zat on firefox

    I can't figure out a way to debug apps on firefox anymore since it has been updated with the new enhanced security stuff. Has anyone been successful in doing this yet? I have a problem with an app ...

  • Help Center Search By Ticket ID

    When searching in the the help center for a ticket number, the search results do not include tickets. I came up with a quick way to redirect them on a search. It basically checks a failed search re...

  • Update a ticket's organization id


    Does anyone know if it is possible to update the organization id of a ticket via the API. I tried a ticket update with the put request but this didn't appear to change the data.

  • Adding Synonym Sets to Help Center search for Guide

    I posted a question earlier this week on how to perform synonym searches in Guide. It was suggested that there wasn't anything currently that does this, so I decided to make my own to share.  For u...

  • API Sample (C#) of how to Upload Attachments to the Help Center (Guide)

    When doing a migration of Help Center articles, I ran into some trouble using the API to upload attachments to articles. This is a sample of how I was able to achieve this task.   private void Uplo...

  • Answer Bot Send From Category

    HI all, Is there a way in Answer Bot to specify a specific category to look in for sending out answers. We have multiple products and different processes for our licensing. I want answer bot to sen...

  • Search Synonyms for Zendesk Guide

    Has anyone come up with a search synonym scheme to help with search results in Zendesk Guide? For us, we have some products that are frequently misspelled but no way (unless we tag all of them) to ...

  • Zendesk Talk Calling Issue

    Has anyone run into this message before? I have already submitted a ticket but couldn't find any information on it when searching. This message came up when trying to call Norway (+47) from Zendesk...

  • Knowledge Capture Publishing Workflow

    For our requirements we want to proofread articles before they go live to customers. I came up with a process that seems to work for us to achieve this though it would be a nice feature to have bui...

  • Distinct Touches

    Hi All, Is there a way to report on the total amount of touches an agent had, without calculating the total updates that user made on the ticket? Basically I want to get a metric on transferred tic...