Daniel Baras

Total activity

90
Last activity

April 28, 2019 18:17
Member since

July 18, 2017 12:06
Following

0 users
Followed by

0 users
Votes

53
Subscriptions

29

Comments

Votes on activity by Daniel Baras

This is a must have functionality in order to reduce the waiting time and improve the customers experience. By SLA we have 30 seconds to answer a call, so round-robin it's not an option... you can'...
- View comment
- Daniel Baras
- Edited August 10, 2017 08:51
- 12 votes
You need to vote in order to be taken into consideration. Commenting it's not enough :( ... Learn how to vote here:
- View comment
- Daniel Baras
- Created August 14, 2017 10:14
- 10 votes
This should be a configurable setting. Let us decide if we want it as round robin or not. Give us the option to adjust the 30 second waiting time to any inferior value if set as round robin and the...
- View comment
- Daniel Baras
- Created August 31, 2017 07:59
- 9 votes
This is a good feature request Jeff, but if you have different agent shifts this might not work or you should complete it with something like this "the agent is not available at this time ...leave ...
- View comment
- Daniel Baras
- Edited September 08, 2017 10:49
- 3 votes
It would be nice to be able to clone the light agent roles in order to make them more useful. Already suggested here ...so please vote and comment
- View comment
- Daniel Baras
- Created July 20, 2017 22:27
- 1 vote
Totally agree with you Josh. It would be a nice to can be able to clone the light agent roles. Already suggested here ...so please vote and comment
- View comment
- Daniel Baras
- Created July 20, 2017 22:23
- 1 vote
+1
- View comment
- Daniel Baras
- Created September 14, 2017 05:09
- 0 votes
More details on understanding and setting light agent permissions can be find here. It would be a nice to can be able to clone the light agent roles to make them more useful Already suggested here ...
- View comment
- Daniel Baras
- Edited July 20, 2017 22:53
- 0 votes