Ryan Mayes
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Activity overview
Latest activity by Ryan Mayes-
Ryan Mayes commented,
Hi @Michael, Thanks! I'm not sure what you mean by "form name for agent", but you should be able to hide the form "tags" by adding an else statement to this block of code: //Remove forms that do no...
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Ryan Mayes commented,
@Rich, I didn't test this, but I think this will work. Above the "//Iterate through each form" code block, add a block to create an array of all org tag arrays concatenated together: //Create arr...
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Ryan Mayes commented,
Hey Rich, Not sure how helpful this is, but just wanted to let you know that I took a look as well, and I think that you are correct that the default org is not exposed in the HelpCenter object. T...
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Ryan Mayes commented,
For those looking for conditional forms by organization, check out this article: https://support.zendesk.com/hc/en-us/articles/204579603-Hide-ticket-forms-based-on-user-s-organization-Enterprise- ...
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Ryan Mayes commented,
Awesome article, Robbert! For those interested in limiting tickets by tag and avoiding hard coding form ids, I have a slight variation on this approach. In our environment, we named our ticket for...