Ryan Mayes

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8
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April 27, 2018 14:19
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July 28, 2015 20:15
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Activity overview

Latest activity by Ryan Mayes

Ryan Mayes commented, February 24, 2016 21:17
Hi @Michael, Thanks! I'm not sure what you mean by "form name for agent", but you should be able to hide the form "tags" by adding an else statement to this block of code: //Remove forms that do no...
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- Ryan Mayes
- Created February 24, 2016 21:17
- 0 votes
Ryan Mayes commented, December 28, 2015 18:28
@Rich, I didn't test this, but I think this will work. Above the "//Iterate through each form" code block, add a block to create an array of all org tag arrays concatenated together: //Create arr...
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- Ryan Mayes
- Edited December 28, 2015 18:31
- 0 votes
Ryan Mayes commented, December 10, 2015 21:54
Hey Rich, Not sure how helpful this is, but just wanted to let you know that I took a look as well, and I think that you are correct that the default org is not exposed in the HelpCenter object. T...
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- Ryan Mayes
- Created December 10, 2015 21:54
- 0 votes
Ryan Mayes commented, July 28, 2015 20:27
For those looking for conditional forms by organization, check out this article: https://support.zendesk.com/hc/en-us/articles/204579603-Hide-ticket-forms-based-on-user-s-organization-Enterprise- ...
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- Ryan Mayes
- Created July 28, 2015 20:27
- 0 votes
Ryan Mayes commented, July 28, 2015 20:15
Awesome article, Robbert! For those interested in limiting tickets by tag and avoiding hard coding form ids, I have a slight variation on this approach. In our environment, we named our ticket for...
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- Ryan Mayes
- Edited July 28, 2015 20:18
- 5 votes