Welcome to Zendesk Guide. This page contains resources to help you set up and use Guide.
Select your plan to filter resources:
This article contains the following sections:
Getting started |
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Setting up |
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Theming |
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Managing your theme
Customizing your theme
Using Knowledge base |
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Setting up and managing your knowledge base
Creating and editing articles
Managing articles and workflows
Managing permissions with user segments
Supporting multiple languages
Using Content Cues for knowledge base health
Tickets and agents |
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Agent and end user guide
Spam prevention and content moderation
Reporting |
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Using built-in dashboards
Using Google Analytics
Using Answer Bot |
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Developer resources |
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Community resources |
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Need more help?
Get Guide advice and troubleshooting help |
Ask the Guide community for advice or share your own |
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If all else fails, contact us. We're here to help.
4 Comments
How do you create the resources filters you have at the top? which systems/tools do you guys use at the documentation team?
Would love to hear from you ;)
Thanks Chris
Hi Chris Boerger, thanks for the question. While the plan filters are not a native Guide function, they can be set up with a little HTML trickery. I've set up an article in our tips and tricks section detailing how to do this. Please do let us know if you have any problems with it.
Creating Content filter buttons for your Guide articles
I hope this helps. Thanks!
If we are planning to archive an article, how can we see where all it is referenced in our guide to re-direct those links to the now archrived article?
Hi Basyl Durnan,
Unfortunately, we still don't have a tool to manage outdated/archived links. At the moment, this needs to be done manually. This is a good feature request and I'd like to encourage you to post this on our product feedback page.
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