Zendesk will perform critical maintenance which will impact performance for a subset of customers in the Pods' specific clusters during the month of May, on the dates and times listed below.
Impacted customers will be notified 2 weeks prior to their specific maintenance dates via a service notification banner in the Support agent interface.
Date |
POD/Cluster |
Start Time |
End Time |
May 7, 2022 |
19.10 and 19.17 |
12:00 AM PT / 7:00 UTC |
9:00 AM PT / 16:00 UTC |
May 7, 2022 |
29.1 through 29.10 |
9:00 AM PT / 16:00 UTC |
6:00 PM PT / 1:00 UTC [May 8] |
May 14, 2022 |
23.1 through 23.8 |
12:00 AM PT / 7:00 UTC |
9:00 AM PT / 16:00 UTC |
May 14, 2022 |
28.1 through 28.7 |
9:00 AM PT / 16:00 UTC |
6:00 PM PT / 1:00 UTC [May 15] |
May 21, 2022 |
23.9 through 23.16 |
12:00 AM PT / 7:00 UTC |
9:00 AM PT / 16:00 UTC |
May 21, 2022 |
18.1 through 18.6 |
9:00 AM PT / 16:00 UTC |
6:00 PM PT / 1:00 UTC [May 22] |
May 22, 2022 |
20.1 through 20.8 |
12:00 AM PT / 7:00 UTC |
9:00 AM PT / 16:00 UTC |
May 28, 2022 |
20.9 through 20.15 |
12:00 AM PT / 7:00 UTC |
9:00 AM PT / 16:00 UTC |
Customers Affected: Subset of customers in listed Pods' clusters only. Zendesk Support, Guide, Chat in Agent Workspace and Talk customers will experience a brief service disruption of 4 minutes or less at some time within the maintenance windows. Impacted accounts will be notified of their specific maintenance date via the service notification banner in the Support agent interface.
Affected products: Support, Guide, Talk and Chat in Agent Workspace
Expected behavior: The Support and Guide interfaces will be unreachable during the downtime window, and your agents may experience issues such as green screens, sluggish response times, issues bulk updating tickets, refreshing ticket views, and Talk dropped calls. This also affects Chat in Agent Workspace environment, where tickets will not be created straight away but will automatically create backup tickets from the chat backend thereafter.
Why we're doing this: The Zendesk Database Administration team is upgrading our databases for increased reliability and performance.