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Macros can lifesavers for your agents in terms of efficiency. Macros can respond to end-users, update form fields, change statuses and more. However, if your macros aren't cleanly organized, the efficiency gains macros provide can be muted if agents have to search through a long list to find the right macro to use. Nesting makes macro organization and management easy, allowing your agents to spend more time solving end-user issues, and less time finding the right response.