Question
I want to perform daily, and weekly exports of Zendesk Support data. How do I schedule a recurring export?
Answer
If you're looking to automate daily dumps of your Zendesk Support data, leverage the Incremental Exports endpoint.
The endpoints of the Incremental Export API are for API consumers who want to know what changed in Zendesk Support since they last requested an export. The API lets you export data without having to pull objects that haven't changed since the last export by passing in a start_time
in the request.
GET /api/v2/incremental/tickets.json?start_time=1332034771
Incremental exports can get you both ticket and user data as it has the following endpoints:
- Incremental Ticket Export
- Incremental Ticket Event Export
- Incremental Organization Export
- Incremental User Export
- Incremental Sample Export
- Incremental Ticket Metric Event Export
- Incremental Article Export
For more information and resources, see the Developer Tools Guide, which provides resources on paginating through lists, avoiding rate limits, and instructs on how to use API with certain programming languages and applications.