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4 Comments

  • Reed

    So, just to be clear / confirm, there is no mobile-texting-to-helpdesk solution possible or available within the Zendesk ecosystem when conforming to the Zendesk HIPAA compliance requirements as stated here, correct? ( Eg. as described here: https://support.zendesk.com/hc/en-us/articles/4408823788314-Getting-started-with-Text

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  • Sabra
    Zendesk Customer Care

    Hey Reed! As stated in the article, at this time, the native Zendesk SMS and Text functionality is not covered by the BAA. Third-party integrations may be available that meet your compliance needs. 

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  • PAUL STRAUSS

    Is Zendesk Advanced AI going to be added to the BAA at any point?

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  • Lisa Kelly
    Zendesk Documentation Team

    Hi Paul
    For questions about future product enhancements, we recommend posting your requests on the Zendesk Community site. 

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