Question
I'm not sure which interface my Zendesk account is on. How can I easily find out if my account is on the Zendesk Agent Workspace?
Answer
There are two interfaces that you can use in your Zendesk account:
To find out which interface your account has, open a ticket. The Zendesk Agent Workspace includes a context panel on the right side of the ticket.
The standard agent interface also has a context panel, but never on the right side of the ticket.
Alternatively, navigate to Admin Center > Workspaces > Agent tools > Agent workspace. If your account has Agent Workspace enabled, the Turn on Agent Workspace is checked.
You can also choose your Zendesk subdomain on the button below to go to the Agent Workspace settings page in your account.
For more information, see these articles: