Zendesk will perform critical database maintenance which will impact performance on Pod 25 on November 20, 2021 from 18:00-20:00 UTC. Impacted customers will be notified the week of November 15, 2021 via service notification banner in the Support agent interface.
Date |
Pod |
Start Time |
End Time |
November 20, 2021 |
25 |
10:00AM PST / 18:00 UTC |
12:00PM PST / 20:00 UTC |
Customers Affected: Zendesk Support customers on Pod 25 may notice some account-level settings may be unavailable for a maximum of 60-90 seconds at some time within the 2 hour maintenance window. Affected accounts will be notified via service notification banner in the Support agent interface.
Affected products: Support & Admin Center
Expected behavior: Some Admin Center and account-level settings may be unavailable during a brief window during the maintenance.
Please note that backend processes will still occur without issue, so you can expect email processes, API requests, and other such requests to function properly during these maintenance windows.
Why we're doing this: The Zendesk Database Administration team is upgrading our databases for increased reliability and performance.