Zendesk has renamed our bot capabilities. Answer Bot is now Zendesk bots, Flow Builder is bot builder, and Article Recommendations are autoreplies.
This article contains resources for setting up and using Zendesk bots, including documentation, blogs, and community tips.
Documentation
Administrator
- Quickstart guide: Autoreplies and Article Recommendations
- Understanding everywhere you can use Zendesk bots
- Using Article Recommendations with your web forms
- Configuring email autoreplies to deflect requests
- Viewing and managing your Answer Bot settings
- Configuring Answer Bot for the Web Widget (Classic)
- Enabling and using Answer Bot in the Web Widget (Classic)
- Using the Answer Bot for Slack integration
- Deactivating autoreplies
Best practices for admins
- Best practices: Preparing to use Answer Bot
- Best practices: Using labels with Answer Bot
- Best practices: Answer Bot customer service for agents
- Best practices: Setting up Answer Bot triggers, views, and workflows
- Best practices: Helping Answer Bot find the right articles more easily
- Optimizing your articles for Answer Bot
- Improving your Answer Bot click-through rate
- Improving your Answer Bot activation rate
- Improving your Answer Bot suggest rate
- Boosting your Answer Bot click-through rate with conditional email text