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  1. Zendesk help
  2. Support
  3. Using Support ticketing system
  4. Reporting
  5. Insights reporting
  1. Zendesk help
  2. Support
  3. Using Support ticketing system
  4. Reporting
  5. Insights reporting

Insights reporting

  • Insights recipe: First reply time by event (version 2)
  • Insights recipe: Reporting on internal tickets
  • Insights recipe: Reporting on multi-select fields using ticket tags
  • Insights recipe: Inbound Calls by Wait Time
  • Agent touches in Insights
  • Insights recipe: Troubleshooting custom metrics for the Ticket Events data model
  • Insights recipe: Reporting on macros using tags in Insights
  • Insights recipe: Filtering for follow-up tickets
  • Insights recipe: Solved tickets moved between groups
  • Insights recipe: Bad ratings with comments
  • Insights recipe: Average resolution time without Pending or On-hold time
  • Insights recipe: New, Open, and Solved tickets headline reports
  • Recreating native ticket metrics with Insights event data
  • Insights recipe: Reporting on a numeric field that has a constant value
  • Reporting on user and organization tags
  • Insights recipe: Reporting on nested drop-down fields
  • Insights recipe: Measuring the number of incidents by problem
  • Creating custom metrics in Insights
  • Insights recipe: Reporting on CSAT and one-touch tickets
  • Insights recipe: Agent contributions at the update level
  • Insights recipe: Unsolved tickets by group
  • Insights recipe: Reporting on full resolution time
  • Insights recipe: Solved tickets by agent
  • Insights recipe: One-touch tickets
  • Insights recipe: Tickets by time of day created
  • Insights recipe: Work time between first reopen and final solve using Time Tracking
  • Overview of the Insights pre-built dashboard (Professional and Enterprise)
  • Insights recipe: Tickets by agent by channel
  • Using pre-built reports in Insights (Professional and Enterprise)
  • Insights recipe: Top problem tickets by unsolved incidents
  • Insights recipe: First reply time by event (version 2)
  • Insights recipe: Reporting on internal tickets
  • Insights recipe: Reporting on multi-select fields using ticket tags
  • Insights recipe: Inbound Calls by Wait Time
  • Agent touches in Insights
  • Insights recipe: Troubleshooting custom metrics for the Ticket Events data model
  • Insights recipe: Reporting on macros using tags in Insights
  • Insights recipe: Filtering for follow-up tickets
  • Insights recipe: Solved tickets moved between groups
  • Insights recipe: Bad ratings with comments
  • Insights recipe: Average resolution time without Pending or On-hold time
  • Insights recipe: New, Open, and Solved tickets headline reports
  • Recreating native ticket metrics with Insights event data
  • Insights recipe: Reporting on a numeric field that has a constant value
  • Reporting on user and organization tags
  • Insights recipe: Reporting on nested drop-down fields
  • Insights recipe: Measuring the number of incidents by problem
  • Creating custom metrics in Insights
  • Insights recipe: Reporting on CSAT and one-touch tickets
  • Insights recipe: Agent contributions at the update level
  • Insights recipe: Unsolved tickets by group
  • Insights recipe: Reporting on full resolution time
  • Insights recipe: Solved tickets by agent
  • Insights recipe: One-touch tickets
  • Insights recipe: Tickets by time of day created
  • Insights recipe: Work time between first reopen and final solve using Time Tracking
  • Overview of the Insights pre-built dashboard (Professional and Enterprise)
  • Insights recipe: Tickets by agent by channel
  • Using pre-built reports in Insights (Professional and Enterprise)
  • Insights recipe: Top problem tickets by unsolved incidents
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