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Announcements

New features and other important announcements


Announcing the general availability of autoreply and internal note actions in ticket triggers

Announced on Rollout starts Rollout ends February 5, 2025 February 5, 2025 February 12, 2025 Zendesk is pleas...

Edited Feb 05, 2025

4 votes  ·  0 comments

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Announcing Advanced AI add-on features now turned on by default for new customers

Announced on Rollout on February 4, 2025 February 4, 2025 We’re excited to announce a significant enhancement...

Edited Feb 03, 2025

1 vote  ·  0 comments

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Announcing new capabilities for Zendesk Talk transcriptions

Announced on Rollout starts Rollout ends February 3, 2025 February 3, 2025 February 14, 2025 We're e...

Edited Feb 03, 2025

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Announcing new plan levels and capability updates for AI agents

Announced on New plan levels roll out on Enhanced capabilities roll out on February 3, 2025 February 3–7, 2025 ...

Edited Jan 31, 2025

1 vote  ·  0 comments

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Announcing Zendesk Workforce management manual tracking

Announced on Rollout on February 3, 2025 February 3, 2025 Zendesk Workforce Management (WFM) is introducing a...

Edited Feb 03, 2025

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Announcing enhancements to the Facebook channel for improved comment handling

Announced on Rollout starts Rollout ends January 29, 2025 January 28, 2025 February 7, 2025 Zendesk is excit...

Edited Jan 30, 2025

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Current and upcoming Zendesk betas and early access programs (EAPs)

At Zendesk, we value the feedback of our customers and consider it an important part of our process. That's why we of...

Edited Jan 29, 2025

25 votes  ·  57 comments

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Unlocking AI Success with Zendesk Knowledge Base Event Summary

In our recent webinar, Unlocking AI Success with Zendesk Knowledge Base, we explored innovative strategies to elevate...

Edited Feb 06, 2025

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Announcing advanced encryption in the Advanced Data Privacy and Protection add-on

Announced on Rollout starts January 28, 2025 January 28, 2025 Zendesk is excited to announce the addition of ...

Edited Jan 28, 2025

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Announcing localized number formats for Zendesk QA dashboards

Announced on Rollout starts January 28, 2025 March 17, 2025 Beginning March 17, Zendesk is implementing an up...

Edited Jan 27, 2025

1 vote  ·  0 comments

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Announcing a custom role permission to manage malicious attachments

Announced on Rollout on January 27, 2025 January 27, 2025 We are introducing a new permission for Enterprise ...

Edited Jan 23, 2025

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Announcing Service catalog EAP

Announced on Enrollment starts EAP rollout begins January 27, 2025 January 27, 2025 February 3, 2025 We’re ex...

Edited Jan 27, 2025

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Announcing IVR support for Talk SIP-IN lines

Announced on Rollout on January 24, 2025 January 23, 2025 We're excited to announce the addition of Interacti...

Edited Jan 24, 2025

1 vote  ·  0 comments

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Announcing the Zendesk App Builder EAP

Announced on EAP starts January 23, 2025 January 8, 2025 Zendesk is pleased to announce an early access pro...

Edited Jan 23, 2025

4 votes  ·  0 comments

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Announcing Apple Messages for Business on Zendesk

Announced on Rollout on January 23, 2025 January 7, 2025 Zendesk is pleased to announce the ability to inte...

Edited Jan 29, 2025

1 vote  ·  0 comments

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Announcing an EAP for custom intents

Announced on Rollout on January 23, 2025 January 23, 2025 We’re excited to announce an early access program (...

Edited Jan 23, 2025

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Announcing the ability to trial alternative plans and add-ons in a sandbox environment

Announced on Rollout on January 22, 2025 January 22, 2025 Zendesk is pleased to announce the launch of produc...

Edited Jan 28, 2025

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Announcing important updates to the department spaces rollout

Announced on Rollout starts Rollout ends January 21, 2025 February 10, 2025 March 10, 2025 Zendesk is continu...

Edited Jan 21, 2025

1 vote  ·  0 comments

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Announcing deletion schedules for end users

Announced on Rollout starts Rollout ends January 21, 2025 January 21, 2025 February 4, 2025 We’re excited to ...

Edited Jan 21, 2025

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Announcing the ability for auto assist to read certain ticket fields

Announced on Rollout on January 21, 2025 January 21, 2025 We’re excited to announce that auto assist can now ...

Edited Feb 04, 2025

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Announcing a 90-day data retention limit for the Omnichannel: Agent state daily dataset

Announced on Rollout starts Rollout ends January 20, 2025 April 21, 2025 May 1, 2025 Zendesk is introducing a...

Edited Jan 20, 2025

4 votes  ·  0 comments

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Announcing Help Center Integration with Zendesk SDK for Unity

Announced on Rollout on January 16, 2025 January 15, 2025 We're excited to announce that as of January ...

Edited Jan 16, 2025

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Announcing an updated version of the product tray

Announced on Rollout starts Rollout ends January 15, 2025 March 3, 2025 March 3, 2025 Zendesk is pleased to a...

Edited Jan 20, 2025

4 votes  ·  0 comments

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Announcing the account configuration management EAP

Phase Announced on EAP starts Phase 1 January 14, 2025 January 17, 2025 Zendesk is pleased to announce an ear...

Edited Jan 15, 2025

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Announcing the removal of Guide Content Cues

Announced on Removal on January 13, 2025 May 1, 2025 As part of our ongoing efforts to optimize our product o...

Edited Jan 14, 2025

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Announcing bulk managing team members' group membership

Announced on Rollout starts January 10, 2025 January 10, 2025 Zendesk is introducing new bulk group managemen...

Edited Jan 10, 2025

4 votes  ·  0 comments

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Announcing an update to searching for organizations in ticket trigger conditions

Announced on Rollout on January 9, 2025 January 9, 2025 Zendesk is pleased to announce improvements to the se...

Edited Jan 09, 2025

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Announcing segmenting similar tickets and merging suggestions by brand

Announcement on Rollout on January 9, 2025 January 9, 2025 We're thrilled to announce that the similar ticket...

Edited Jan 14, 2025

1 vote  ·  0 comments

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Announcing enhanced Explore performance with a 37-month data retention limit

Announced on Rollout starts Rollout ends January 6, 2025 July 7, 2025 September 30, 2025 Zendesk is introduci...

Edited Jan 06, 2025

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Announcing the removal of legacy versions of AI features now included in agent copilot

Announced on Removal on January 6, 2025 February 10, 2025 As recently announced, Zendesk’s agent copilot is n...

Edited Jan 10, 2025

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