Recent searches
No recent searches
Announcements
New features and other important announcements
Announcing the general availability of autoreply and internal note actions in ticket triggers
Edited Feb 05, 2025
4 votes · 0 comments
4
Votes
0
Comments
Announcing Advanced AI add-on features now turned on by default for new customers
Edited Feb 03, 2025
1 vote · 0 comments
1
Vote
0
Comments
Announcing new capabilities for Zendesk Talk transcriptions
Edited Feb 03, 2025
0 votes · 0 comments
0
Votes
0
Comments
Announcing new plan levels and capability updates for AI agents
Edited Jan 31, 2025
1 vote · 0 comments
1
Vote
0
Comments
Announcing Zendesk Workforce management manual tracking
Edited Feb 03, 2025
0 votes · 0 comments
0
Votes
0
Comments
Announcing enhancements to the Facebook channel for improved comment handling
Edited Jan 30, 2025
0 votes · 0 comments
0
Votes
0
Comments
Current and upcoming Zendesk betas and early access programs (EAPs)
Edited Jan 29, 2025
25 votes · 57 comments
25
Votes
57
Comments
Unlocking AI Success with Zendesk Knowledge Base Event Summary
Edited Feb 06, 2025
0 votes · 0 comments
0
Votes
0
Comments
Announcing advanced encryption in the Advanced Data Privacy and Protection add-on
Edited Jan 28, 2025
0 votes · 0 comments
0
Votes
0
Comments
Announcing localized number formats for Zendesk QA dashboards
Edited Jan 27, 2025
1 vote · 0 comments
1
Vote
0
Comments
Announcing a custom role permission to manage malicious attachments
Edited Jan 23, 2025
0 votes · 0 comments
0
Votes
0
Comments
Announcing Service catalog EAP
Edited Jan 27, 2025
2 votes · 0 comments
2
Votes
0
Comments
Announcing IVR support for Talk SIP-IN lines
Edited Jan 24, 2025
1 vote · 0 comments
1
Vote
0
Comments
Announcing the Zendesk App Builder EAP
Edited Jan 23, 2025
4 votes · 0 comments
4
Votes
0
Comments
Announcing Apple Messages for Business on Zendesk
Edited Jan 29, 2025
1 vote · 0 comments
1
Vote
0
Comments
Announcing an EAP for custom intents
Edited Jan 23, 2025
0 votes · 0 comments
0
Votes
0
Comments
Announcing the ability to trial alternative plans and add-ons in a sandbox environment
Edited Jan 28, 2025
2 votes · 0 comments
2
Votes
0
Comments
Announcing important updates to the department spaces rollout
Edited Jan 21, 2025
1 vote · 0 comments
1
Vote
0
Comments
Announcing deletion schedules for end users
Edited Jan 21, 2025
1 vote · 0 comments
1
Vote
0
Comments
Announcing the ability for auto assist to read certain ticket fields
Edited Feb 04, 2025
2 votes · 0 comments
2
Votes
0
Comments
Announcing a 90-day data retention limit for the Omnichannel: Agent state daily dataset
Edited Jan 20, 2025
4 votes · 0 comments
4
Votes
0
Comments
Announcing Help Center Integration with Zendesk SDK for Unity
Edited Jan 16, 2025
0 votes · 0 comments
0
Votes
0
Comments
Announcing an updated version of the product tray
Edited Jan 20, 2025
4 votes · 0 comments
4
Votes
0
Comments
Announcing the account configuration management EAP
Edited Jan 15, 2025
0 votes · 0 comments
0
Votes
0
Comments
Announcing the removal of Guide Content Cues
Edited Jan 14, 2025
3 votes · 0 comments
3
Votes
0
Comments
Announcing bulk managing team members' group membership
Edited Jan 10, 2025
4 votes · 0 comments
4
Votes
0
Comments
Announcing an update to searching for organizations in ticket trigger conditions
Edited Jan 09, 2025
1 vote · 0 comments
1
Vote
0
Comments
Announcing segmenting similar tickets and merging suggestions by brand
Edited Jan 14, 2025
1 vote · 0 comments
1
Vote
0
Comments
Announcing enhanced Explore performance with a 37-month data retention limit
Edited Jan 06, 2025
27 votes · 0 comments
27
Votes
0
Comments
Announcing the removal of legacy versions of AI features now included in agent copilot
Edited Jan 10, 2025
1 vote · 0 comments
1
Vote
0
Comments