Announcements
New features, fixes, and other important announcements
- Announcing the workforce management audit log in Tymeshift
- Announcing the new article editor toolbar
- Announcing the early access program for merging suggestions in the Intelligence panel
- Announcing a logic improvement for the “Public by default” ticket setting (coming soon)
- Coming soon: Announcing upgrades to our Help Center (support.zendesk.com)
- Announcing custom omnichannel routing queues
- Current and upcoming Zendesk betas and early access programs (EAPs)
- Join us for our Q+A on Klaus QA and Tymeshift WFM Community Event
- Announcing enhanced SLA admin center capabilities
- Announcing general availability of generative AI features in the help center
- Announcing general availability of generative AI features for agents in Zendesk Support
- Announcing help center translations in the article context panel
- Announcing excluding reports from filters with the Explore beta dashboard builder
- Announcing the discontinuation of select Built-by-Zendesk apps
- Upcoming and latest help center article editor UI enhancements
- PM Roundtable on Posts within Social Channels Event Recap
- Announcing redaction suggestions EAP
- Announcing HTML blocks in content blocks
- Zendesk SDK for Unity with messaging is now available
- Zendesk Android SDK users prompted for action following Google Firebase update
- Announcing authenticating messaging end users using signed email
- Announcing clone an answer for Zendesk bots
- Event Recap: Zendesk Q+A on Guide AI and Self Service Best Practices
- Announcing consolidated Zendesk Bot settings
- Announcing improved messaging backend for new messaging customers (updated)
- Announcing the ability to use the data importer to update records (beta)
- Announcing linking filters across datasets with the Explore beta dashboard builder
- Announcing ability to change agent state from Explore
- Announcing: Buying additional light agent seats
- Announcing improved Tymeshift capabilities and integration with Zendesk
- Announcing the workforce management audit log in Tymeshift
- Announcing the new article editor toolbar
- Announcing the early access program for merging suggestions in the Intelligence panel
- Announcing a logic improvement for the “Public by default” ticket setting (coming soon)
- Coming soon: Announcing upgrades to our Help Center (support.zendesk.com)
- Announcing custom omnichannel routing queues
- Current and upcoming Zendesk betas and early access programs (EAPs)
- Join us for our Q+A on Klaus QA and Tymeshift WFM Community Event
- Announcing enhanced SLA admin center capabilities
- Announcing general availability of generative AI features in the help center
- Announcing general availability of generative AI features for agents in Zendesk Support
- Announcing help center translations in the article context panel
- Announcing excluding reports from filters with the Explore beta dashboard builder
- Announcing the discontinuation of select Built-by-Zendesk apps
- Upcoming and latest help center article editor UI enhancements
- PM Roundtable on Posts within Social Channels Event Recap
- Announcing redaction suggestions EAP
- Announcing HTML blocks in content blocks
- Zendesk SDK for Unity with messaging is now available
- Zendesk Android SDK users prompted for action following Google Firebase update
- Announcing authenticating messaging end users using signed email
- Announcing clone an answer for Zendesk bots
- Event Recap: Zendesk Q+A on Guide AI and Self Service Best Practices
- Announcing consolidated Zendesk Bot settings
- Announcing improved messaging backend for new messaging customers (updated)
- Announcing the ability to use the data importer to update records (beta)
- Announcing linking filters across datasets with the Explore beta dashboard builder
- Announcing ability to change agent state from Explore
- Announcing: Buying additional light agent seats
- Announcing improved Tymeshift capabilities and integration with Zendesk