Announcements
New features, fixes, and other important announcements
- ★ Announcing Guide Team Publishing Reporting for Insights
- ★ Unlock the power and potential of your agents with Zendesk Guide
- ★ Announcing multiple theme templates for categories, sections, and articles
- ★ Announcing Zendesk Talk Overflow and After Hours Routing
- ★ New! Skills-based Routing Enhancements (Updated October 17)
- ★ Announcing new Guide user permissions
- ★ Current and upcoming Zendesk betas
- CAPTCHA Upgraded to Invisible
- Agent Mentions for iPhone and Android Apps
- Introducing Rapid Resolve
- API updates - custom roles, account settings, locales in Zendesk Support
- Web Widget Default Theme Text Color Update
- Community Roundup: August 2018
- Introducing Answer Bot for Agents
- Announcing Zendesk's cloud migration to Amazon Web Services (AWS)
- Get your tickets now for Relate SF in November!
- Introducing bulk article actions for Zendesk Guide
- Zendesk Android App removing support for Jellybean
- Announcing Support search property enhancements
- Web Widget Accessibility Improvements
- Removal of non-SNI requests
- Announcing Discord <> Zendesk Integration EAP
- Accessibility changes to the sign-in window
- Community Roundup: July 2018
- Announcing the new user segments UI for Zendesk Guide
- New Side Conversations features and enhancements
- Zendesk rolls out new DDoS protection and abuse prevention system
- Announcing Advanced Settings for the Guide Copenhagen theme
- Community Roundup: June 2018
- Temporary fix: Reconnecting to your Microsoft profile
- ★ Announcing Guide Team Publishing Reporting for Insights
- ★ Unlock the power and potential of your agents with Zendesk Guide
- ★ Announcing multiple theme templates for categories, sections, and articles
- ★ Announcing Zendesk Talk Overflow and After Hours Routing
- ★ New! Skills-based Routing Enhancements (Updated October 17)
- ★ Announcing new Guide user permissions
- ★ Current and upcoming Zendesk betas
- CAPTCHA Upgraded to Invisible
- Agent Mentions for iPhone and Android Apps
- Introducing Rapid Resolve
- API updates - custom roles, account settings, locales in Zendesk Support
- Web Widget Default Theme Text Color Update
- Community Roundup: August 2018
- Introducing Answer Bot for Agents
- Announcing Zendesk's cloud migration to Amazon Web Services (AWS)
- Get your tickets now for Relate SF in November!
- Introducing bulk article actions for Zendesk Guide
- Zendesk Android App removing support for Jellybean
- Announcing Support search property enhancements
- Web Widget Accessibility Improvements
- Removal of non-SNI requests
- Announcing Discord <> Zendesk Integration EAP
- Accessibility changes to the sign-in window
- Community Roundup: July 2018
- Announcing the new user segments UI for Zendesk Guide
- New Side Conversations features and enhancements
- Zendesk rolls out new DDoS protection and abuse prevention system
- Announcing Advanced Settings for the Guide Copenhagen theme
- Community Roundup: June 2018
- Temporary fix: Reconnecting to your Microsoft profile