Support tips
Tips from our Support team
- Using the Placeholders Autocomplete feature to make placeholder selection painless
- The "No Category" Category
- What is the difference between a Solved ticket and a Closed ticket?
- Make All Ticket Comments Private By Default
- Escalating Your Tickets With Groups
- Build Custom Workflows With Tags
- Use Problem and Incidents to Organize and Speed Up Your Support
- Use Automations to Send Alerts When a Ticket Needs a Reply
- Organize incoming tickets with multiple email addresses
- Open vs. pending and on-hold tickets and why you should care
- Automations vs. Triggers - When To Use What
- Multibranding Zendesk Chat (Professional Add-on and Enterprise)
- Showing Help Center article time in 12-hour format
- Multibrand - Display the appropriate forms on the correct Help Center (Professional Add-on and Enterprise)
- Using the Placeholders Autocomplete feature to make placeholder selection painless
- The "No Category" Category
- What is the difference between a Solved ticket and a Closed ticket?
- Make All Ticket Comments Private By Default
- Escalating Your Tickets With Groups
- Build Custom Workflows With Tags
- Use Problem and Incidents to Organize and Speed Up Your Support
- Use Automations to Send Alerts When a Ticket Needs a Reply
- Organize incoming tickets with multiple email addresses
- Open vs. pending and on-hold tickets and why you should care
- Automations vs. Triggers - When To Use What
- Multibranding Zendesk Chat (Professional Add-on and Enterprise)
- Showing Help Center article time in 12-hour format
- Multibrand - Display the appropriate forms on the correct Help Center (Professional Add-on and Enterprise)