Tickets
- ★ Multibrand resources (Enterprise)
- Enabling agents to delete tickets
- Spam prevention resources
- Tips to combat spam and protect your business
- Enabling and disabling side conversations (Collaboration add-on)
- Working with ticket fields
- Using custom ticket fields in business rules and views
- Changing your ticket ID starting number
- Options for letting end users submit tickets with forms
- Managing ticket fields
- About the brand limit
- Enabling and disabling private ticket creation
- Enabling tickets to be reassigned back to an agent's group
- Adjusting your business rules to handle private tickets
- About the inborn system ticket rules
- Viewing and recovering deleted tickets
- Creating and applying branded ticket forms
- About ticket fields
- About ticket archiving
- Showing the customer context panel by default in the ticket interface
- About custom field types
- Understanding custom ticket fields in business rules and views
- Adding custom fields to your tickets and support request forms
- Importing and exporting values for ticket fields
- Organizing drop-down list options
- Adding the On-hold ticket status to Zendesk Support
- Enabling attachments in tickets
- Enabling auto-assign for agents on ticket solve
- Enabling emoji emoticons in ticket comments
- Configuring CC permissions and notifications
- ★ Multibrand resources (Enterprise)
- Enabling agents to delete tickets
- Spam prevention resources
- Tips to combat spam and protect your business
- Enabling and disabling side conversations (Collaboration add-on)
- Working with ticket fields
- Using custom ticket fields in business rules and views
- Changing your ticket ID starting number
- Options for letting end users submit tickets with forms
- Managing ticket fields
- About the brand limit
- Enabling and disabling private ticket creation
- Enabling tickets to be reassigned back to an agent's group
- Adjusting your business rules to handle private tickets
- About the inborn system ticket rules
- Viewing and recovering deleted tickets
- Creating and applying branded ticket forms
- About ticket fields
- About ticket archiving
- Showing the customer context panel by default in the ticket interface
- About custom field types
- Understanding custom ticket fields in business rules and views
- Adding custom fields to your tickets and support request forms
- Importing and exporting values for ticket fields
- Organizing drop-down list options
- Adding the On-hold ticket status to Zendesk Support
- Enabling attachments in tickets
- Enabling auto-assign for agents on ticket solve
- Enabling emoji emoticons in ticket comments
- Configuring CC permissions and notifications