Tickets
- Multibrand resources (Enterprise)
- Enabling agents to delete tickets
- Using Slack in side conversations (Collaboration add-on)
- Spam prevention resources
- Tips to combat spam and protect your business
- Enabling and disabling side conversations (Collaboration add-on)
- Creating conditional ticket fields in Zendesk Support (Professional Add-on and Enterprise)
- Working with ticket fields
- Migrating to conditional ticket fields (Professional Add-on and Enterprise)
- Using custom ticket fields in business rules and views
- Changing your ticket ID starting number
- Options for letting end users submit tickets with forms
- Getting started with CC and followers for admins
- Managing ticket fields
- Customizing default email notifications to CCs and followers
- About the brand limit
- Enabling and disabling private ticket creation
- Enabling tickets to be reassigned back to an agent's group
- Adjusting your business rules to handle private tickets
- Creating business rules for CCs and followers
- About the inborn system ticket rules
- Viewing and recovering deleted tickets
- Creating and applying branded ticket forms
- About ticket fields
- About ticket archiving
- Showing the customer context panel by default in the ticket interface
- About custom field types
- Understanding custom ticket fields in business rules and views
- Adding custom fields to your tickets and support request forms
- Importing and exporting values for ticket fields
- Multibrand resources (Enterprise)
- Enabling agents to delete tickets
- Using Slack in side conversations (Collaboration add-on)
- Spam prevention resources
- Tips to combat spam and protect your business
- Enabling and disabling side conversations (Collaboration add-on)
- Creating conditional ticket fields in Zendesk Support (Professional Add-on and Enterprise)
- Working with ticket fields
- Migrating to conditional ticket fields (Professional Add-on and Enterprise)
- Using custom ticket fields in business rules and views
- Changing your ticket ID starting number
- Options for letting end users submit tickets with forms
- Getting started with CC and followers for admins
- Managing ticket fields
- Customizing default email notifications to CCs and followers
- About the brand limit
- Enabling and disabling private ticket creation
- Enabling tickets to be reassigned back to an agent's group
- Adjusting your business rules to handle private tickets
- Creating business rules for CCs and followers
- About the inborn system ticket rules
- Viewing and recovering deleted tickets
- Creating and applying branded ticket forms
- About ticket fields
- About ticket archiving
- Showing the customer context panel by default in the ticket interface
- About custom field types
- Understanding custom ticket fields in business rules and views
- Adding custom fields to your tickets and support request forms
- Importing and exporting values for ticket fields