Tickets
- CCs and followers resources
- Multibrand resources
- Spam prevention resources
- Creating pre-filled ticket forms
- Editing brands
- Understanding suppression of CCs email notifications
- Designing your ticket forms for a better agent and end-user experience
- Designing and optimizing your ticket forms
- Enabling side conversation child tickets
- Understanding follow-up tickets for side conversations
- Side conversations resources
- Rendering URIs in comments as links automatically
- Best practices for altering your custom ticket fields
- Routing options for incoming tickets
- Getting started with CC and followers for admins
- Configuring CC and follower permissions
- Creating business rules for CCs and followers
- Customizing default email notifications for CCs and followers
- Migrating to CCs and followers
- Manually updating business rules for CCs and followers
- Rolling back CCs and followers
- Creating conditional ticket fields
- Enabling and disabling side conversations
- About ticket fields
- Editing and managing your ticket fields
- Viewing your ticket fields
- Using custom ticket fields in business rules and views
- About custom field types
- Understanding custom ticket fields in business rules and views
- Adding custom fields to your tickets and support request form
- CCs and followers resources
- Multibrand resources
- Spam prevention resources
- Creating pre-filled ticket forms
- Editing brands
- Understanding suppression of CCs email notifications
- Designing your ticket forms for a better agent and end-user experience
- Designing and optimizing your ticket forms
- Enabling side conversation child tickets
- Understanding follow-up tickets for side conversations
- Side conversations resources
- Rendering URIs in comments as links automatically
- Best practices for altering your custom ticket fields
- Routing options for incoming tickets
- Getting started with CC and followers for admins
- Configuring CC and follower permissions
- Creating business rules for CCs and followers
- Customizing default email notifications for CCs and followers
- Migrating to CCs and followers
- Manually updating business rules for CCs and followers
- Rolling back CCs and followers
- Creating conditional ticket fields
- Enabling and disabling side conversations
- About ticket fields
- Editing and managing your ticket fields
- Viewing your ticket fields
- Using custom ticket fields in business rules and views
- About custom field types
- Understanding custom ticket fields in business rules and views
- Adding custom fields to your tickets and support request form