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  1. Zendesk help
  2. Support
  3. Using Support
  4. Tickets
  1. Zendesk help
  2. Support
  3. Using Support
  4. Tickets

Tickets

  • CCs and followers resources
  • Multibrand resources
  • Spam prevention resources
  • Understanding suppression of CCs email notifications
  • Optimizing your ticket forms for a better agent and end-user experience
  • Understanding and optimizing ticket forms
  • Enabling side conversation child tickets (Collaboration add-on)
  • Understanding follow-up tickets for side conversations (Collaboration add-on)
  • Collaboration add-on resources
  • Rendering URIs in comments as links automatically
  • Best practices for altering your custom ticket fields
  • Routing options for incoming tickets
  • Getting started with CC and followers for admins
  • Configuring CC and follower permissions
  • Creating business rules for CCs and followers
  • Customizing default email notifications to CCs and followers
  • Migrating to CCs and followers
  • Manually updating business rules for CCs and followers
  • Rolling back CCs and followers
  • Creating conditional ticket fields in Zendesk Support (Professional add-on and Enterprise)
  • Enabling and disabling side conversations (Collaboration add-on)
  • About ticket fields
  • Editing and managing your ticket fields
  • Viewing your ticket fields
  • Using custom ticket fields in business rules and views
  • About custom field types
  • Understanding custom ticket fields in business rules and views
  • Adding custom fields to your tickets and support request form
  • Creating multiple ticket forms to support different request types (Professional add-on and Enterprise)
  • Managing your ticket forms (Professional add-on and Enterprise)
  • CCs and followers resources
  • Multibrand resources
  • Spam prevention resources
  • Understanding suppression of CCs email notifications
  • Optimizing your ticket forms for a better agent and end-user experience
  • Understanding and optimizing ticket forms
  • Enabling side conversation child tickets (Collaboration add-on)
  • Understanding follow-up tickets for side conversations (Collaboration add-on)
  • Collaboration add-on resources
  • Rendering URIs in comments as links automatically
  • Best practices for altering your custom ticket fields
  • Routing options for incoming tickets
  • Getting started with CC and followers for admins
  • Configuring CC and follower permissions
  • Creating business rules for CCs and followers
  • Customizing default email notifications to CCs and followers
  • Migrating to CCs and followers
  • Manually updating business rules for CCs and followers
  • Rolling back CCs and followers
  • Creating conditional ticket fields in Zendesk Support (Professional add-on and Enterprise)
  • Enabling and disabling side conversations (Collaboration add-on)
  • About ticket fields
  • Editing and managing your ticket fields
  • Viewing your ticket fields
  • Using custom ticket fields in business rules and views
  • About custom field types
  • Understanding custom ticket fields in business rules and views
  • Adding custom fields to your tickets and support request form
  • Creating multiple ticket forms to support different request types (Professional add-on and Enterprise)
  • Managing your ticket forms (Professional add-on and Enterprise)
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