Tickets
- CCs and followers resources
- Multibrand resources (Enterprise)
- Spam prevention resources
- Optimizing your ticket forms for a better agent and end-user experience
- Understanding and optimizing ticket forms
- Enabling side conversation child tickets (Collaboration add-on)
- Understanding follow-up tickets for side conversations (Collaboration add-on)
- Collaboration add-on resources
- Rendering URIs in comments as links automatically
- Best practices for altering your custom ticket fields
- Routing options for incoming tickets
- Getting started with CC and followers for admins
- Configuring CC and follower permissions
- Creating business rules for CCs and followers
- Customizing default email notifications to CCs and followers
- Migrating to CCs and followers
- Manually updating business rules for CCs and followers
- Rolling back CCs and followers
- Creating conditional ticket fields in Zendesk Support (Professional add-on and Enterprise)
- Enabling and disabling side conversations (Collaboration add-on)
- Using Slack in side conversations (Collaboration add-on)
- About ticket fields
- Editing and managing your ticket fields
- Viewing your ticket fields
- Using custom ticket fields in business rules and views
- About custom field types
- Understanding custom ticket fields in business rules and views
- Adding custom fields to your tickets and support request form
- Creating multiple ticket forms to support different request types (Professional add-on and Enterprise)
- Managing your ticket forms (Professional add-on and Enterprise)
- CCs and followers resources
- Multibrand resources (Enterprise)
- Spam prevention resources
- Optimizing your ticket forms for a better agent and end-user experience
- Understanding and optimizing ticket forms
- Enabling side conversation child tickets (Collaboration add-on)
- Understanding follow-up tickets for side conversations (Collaboration add-on)
- Collaboration add-on resources
- Rendering URIs in comments as links automatically
- Best practices for altering your custom ticket fields
- Routing options for incoming tickets
- Getting started with CC and followers for admins
- Configuring CC and follower permissions
- Creating business rules for CCs and followers
- Customizing default email notifications to CCs and followers
- Migrating to CCs and followers
- Manually updating business rules for CCs and followers
- Rolling back CCs and followers
- Creating conditional ticket fields in Zendesk Support (Professional add-on and Enterprise)
- Enabling and disabling side conversations (Collaboration add-on)
- Using Slack in side conversations (Collaboration add-on)
- About ticket fields
- Editing and managing your ticket fields
- Viewing your ticket fields
- Using custom ticket fields in business rules and views
- About custom field types
- Understanding custom ticket fields in business rules and views
- Adding custom fields to your tickets and support request form
- Creating multiple ticket forms to support different request types (Professional add-on and Enterprise)
- Managing your ticket forms (Professional add-on and Enterprise)