Users, groups, and organizations
- Resources for managing users
- Adding and removing agents from groups
- Preventing agents from starting and replying to side conversations (Enterprise)
- Accessing and using the People page
- Changing an agent's role and status
- Resetting user passwords
- Deleting users
- Bulk importing organizations
- Removing or replacing an agent
- Enabling multiple organizations for users (Professional and Enterprise)
- Adding custom fields to organizations
- Adding custom fields to users
- Assuming end-users
- Understanding and setting light agent permissions (Collaboration add-on)
- Creating custom roles and assigning agents (Enterprise)
- Adding an agent alias (Professional and Enterprise)
- Adding tags to users and organizations
- Bulk importing users
- Adding agents and administrators
- Creating, managing, and using organizations
- Creating, managing, and using groups
- Understanding Zendesk Support user roles
- About organizations and groups
- Personalize your communication with User and Organization Fields
- Resources for managing users
- Adding and removing agents from groups
- Preventing agents from starting and replying to side conversations (Enterprise)
- Accessing and using the People page
- Changing an agent's role and status
- Resetting user passwords
- Deleting users
- Bulk importing organizations
- Removing or replacing an agent
- Enabling multiple organizations for users (Professional and Enterprise)
- Adding custom fields to organizations
- Adding custom fields to users
- Assuming end-users
- Understanding and setting light agent permissions (Collaboration add-on)
- Creating custom roles and assigning agents (Enterprise)
- Adding an agent alias (Professional and Enterprise)
- Adding tags to users and organizations
- Bulk importing users
- Adding agents and administrators
- Creating, managing, and using organizations
- Creating, managing, and using groups
- Understanding Zendesk Support user roles
- About organizations and groups
- Personalize your communication with User and Organization Fields