Users, groups, and organizations
- Resources for managing users
- Changing the default group for your account or an agent
- Adding and removing agents from groups
- Preventing agents from starting and replying to side conversations
- Accessing and using the People page
- Changing an agent's role and status
- Resetting user passwords
- Deleting users
- Bulk importing organizations
- Removing or replacing an agent
- Enabling multiple organizations for users
- Adding custom fields to organizations
- Adding custom fields to users
- Assuming end-users
- Understanding and setting light agent permissions
- Creating custom roles and assigning agents
- Managing custom roles
- Adding an agent alias
- Adding tags to users and organizations
- Bulk importing users
- Adding agents and admins
- Creating, managing, and using organizations
- Creating, managing, and using groups
- Understanding Zendesk Support user roles
- About organizations and groups
- Managing end users created by side conversations
- Personalize your communication with User and Organization Fields
- Resources for managing users
- Changing the default group for your account or an agent
- Adding and removing agents from groups
- Preventing agents from starting and replying to side conversations
- Accessing and using the People page
- Changing an agent's role and status
- Resetting user passwords
- Deleting users
- Bulk importing organizations
- Removing or replacing an agent
- Enabling multiple organizations for users
- Adding custom fields to organizations
- Adding custom fields to users
- Assuming end-users
- Understanding and setting light agent permissions
- Creating custom roles and assigning agents
- Managing custom roles
- Adding an agent alias
- Adding tags to users and organizations
- Bulk importing users
- Adding agents and admins
- Creating, managing, and using organizations
- Creating, managing, and using groups
- Understanding Zendesk Support user roles
- About organizations and groups
- Managing end users created by side conversations
- Personalize your communication with User and Organization Fields