- Enabling multiple organizations for users (Professional and Enterprise)
- Using bulk user delete for spam control
- Adding custom fields to organizations
- Adding custom fields to users
- Managing users
- Assuming end-users
- Understanding and setting light agent permissions (Professional Add-on and Enterprise Add-on)
- Creating custom roles and assigning agents (Enterprise)
- Adding an agent alias (Professional and Enterprise)
- Adding tags to users and organizations
- Bulk importing users and organizations
- Adding end-users, agents, and administrators
- Creating, managing, and using organizations
- Creating, managing, and using groups
- Understanding Zendesk user roles
- About organizations and groups