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  1. Zendesk help
  2. Support
  3. Using Support ticketing system
  4. Users, groups, and organizations
  1. Zendesk help
  2. Support
  3. Using Support ticketing system
  4. Users, groups, and organizations

Users, groups, and organizations

  • Resources for managing users
  • Adding and removing agents from groups
  • Preventing agents from starting and replying to side conversations
  • Accessing and using the People page
  • Changing an agent's role and status
  • Resetting user passwords
  • Deleting users
  • Bulk importing organizations
  • Removing or replacing an agent
  • Enabling multiple organizations for users
  • Adding custom fields to organizations
  • Adding custom fields to users
  • Assuming end-users
  • Understanding and setting light agent permissions
  • Creating custom roles and assigning agents
  • Adding an agent alias
  • Adding tags to users and organizations
  • Bulk importing users
  • Adding agents and admins
  • Creating, managing, and using organizations
  • Creating, managing, and using groups
  • Understanding Zendesk Support user roles
  • About organizations and groups
  • Personalize your communication with User and Organization Fields
  • Resources for managing users
  • Adding and removing agents from groups
  • Preventing agents from starting and replying to side conversations
  • Accessing and using the People page
  • Changing an agent's role and status
  • Resetting user passwords
  • Deleting users
  • Bulk importing organizations
  • Removing or replacing an agent
  • Enabling multiple organizations for users
  • Adding custom fields to organizations
  • Adding custom fields to users
  • Assuming end-users
  • Understanding and setting light agent permissions
  • Creating custom roles and assigning agents
  • Adding an agent alias
  • Adding tags to users and organizations
  • Bulk importing users
  • Adding agents and admins
  • Creating, managing, and using organizations
  • Creating, managing, and using groups
  • Understanding Zendesk Support user roles
  • About organizations and groups
  • Personalize your communication with User and Organization Fields
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