Workflows

• Triggers resources
• Triggers recipes reference
• Automations resources and recipes
• Workflow recipes reference
• Understanding placeholder suppression rules
• Recipe: route chat tickets to a group based on tags
• Using Liquid markup to set agent signatures
• Designing automated ticket workflows
• Fine Tuning: How to build your ideal workflow
• Workflow recipe: Manage outages using SLA policies
• Enabling trigger categories
• Using skills-based routing
• Creating categories to organize triggers
• Workflow recipe: Managing your escalation queue
• Managing triggers categories
• Best practices: Setting up skills-based routing
• Setting up contextual workspaces (Enterprise)
• Managing contextual workspaces
• Best practices for creating contextual workspaces
• Setting up triggers for side conversations
• Setting up Guided mode
• About triggers and how they work
• About the Support default triggers
• Managing triggers
• Trigger conditions and actions reference
• Creating triggers for automatic ticket updates and notifications
• Searching triggers
• Reordering and sorting triggers
• Modifying a notification trigger to return a response based on business hours
• Triggers: The importance of the 'Ticket is' condition

• Triggers resources
• Triggers recipes reference
• Automations resources and recipes
• Workflow recipes reference
• Understanding placeholder suppression rules
• Recipe: route chat tickets to a group based on tags
• Using Liquid markup to set agent signatures
• Designing automated ticket workflows
• Fine Tuning: How to build your ideal workflow
• Workflow recipe: Manage outages using SLA policies
• Enabling trigger categories
• Using skills-based routing
• Creating categories to organize triggers
• Workflow recipe: Managing your escalation queue
• Managing triggers categories
• Best practices: Setting up skills-based routing
• Setting up contextual workspaces (Enterprise)
• Managing contextual workspaces
• Best practices for creating contextual workspaces
• Setting up triggers for side conversations
• Setting up Guided mode
• About triggers and how they work
• About the Support default triggers
• Managing triggers
• Trigger conditions and actions reference
• Creating triggers for automatic ticket updates and notifications
• Searching triggers
• Reordering and sorting triggers
• Modifying a notification trigger to return a response based on business hours
• Triggers: The importance of the 'Ticket is' condition