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  1. Zendesk help
  2. Support
  3. Advice and troubleshooting
  4. Users, groups, and organizations
  1. Zendesk help
  2. Support
  3. Advice and troubleshooting
  4. Users, groups, and organizations

Users, groups, and organizations

Articles about users, groups and organizations questions, settings and workflows in general

  • "User is requester on tickets that are not closed" error
  • Bulk import error: "Failed to process row. Import aborted."
  • Bulk import error: "Missing mandatory field in header: name"
  • Can administrators set up an agent's personal views?
  • Can customers in the same organization view each other’s tickets?
  • Can I automatically create organizations through a trigger?
  • Can I be notified when a new user is created?
  • Can I disable the welcome email notification for new end users?
  • Can I export a list of my users that includes their custom field information?
  • Can I make a macro visible only for a specific ticket channel?
  • Can I set a custom role when I upload a new agent with a CSV file?
  • Can I stop agents from creating new user profiles?
  • Can I use the organization feature on the Support Essential plan?
  • Can SSO (SAML or JWT) create organizations?
  • Can user accounts share an email address?
  • Creating users with secondary emails via bulk import
  • Date format incorrect on CSV user upload
  • Do end user email address updates affect organization membership?
  • Error message when updating a user: "Reassign tickets assigned to this agent"
  • Error saving organization: Name must not contain the '|' character
  • Error when blocking domain
  • How can a user be created in Zendesk?
  • How can I add a secondary email address to a user account?
  • How can I bulk update users?
  • How can I bulk upload users and specify custom roles?
  • How can I carry over organization tags into user profiles?
  • How can I change the default group of my Support account?
  • How can I identify if an email comes from a common or a business email domain?
  • How can I locate an agent ID in Support?
  • How can I prevent agents in one group from seeing another group's tickets?
  • "User is requester on tickets that are not closed" error
  • Bulk import error: "Failed to process row. Import aborted."
  • Bulk import error: "Missing mandatory field in header: name"
  • Can administrators set up an agent's personal views?
  • Can customers in the same organization view each other’s tickets?
  • Can I automatically create organizations through a trigger?
  • Can I be notified when a new user is created?
  • Can I disable the welcome email notification for new end users?
  • Can I export a list of my users that includes their custom field information?
  • Can I make a macro visible only for a specific ticket channel?
  • Can I set a custom role when I upload a new agent with a CSV file?
  • Can I stop agents from creating new user profiles?
  • Can I use the organization feature on the Support Essential plan?
  • Can SSO (SAML or JWT) create organizations?
  • Can user accounts share an email address?
  • Creating users with secondary emails via bulk import
  • Date format incorrect on CSV user upload
  • Do end user email address updates affect organization membership?
  • Error message when updating a user: "Reassign tickets assigned to this agent"
  • Error saving organization: Name must not contain the '|' character
  • Error when blocking domain
  • How can a user be created in Zendesk?
  • How can I add a secondary email address to a user account?
  • How can I bulk update users?
  • How can I bulk upload users and specify custom roles?
  • How can I carry over organization tags into user profiles?
  • How can I change the default group of my Support account?
  • How can I identify if an email comes from a common or a business email domain?
  • How can I locate an agent ID in Support?
  • How can I prevent agents in one group from seeing another group's tickets?
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