Users, groups, and organizations
Articles about users, groups and organizations questions, settings and workflows in general
- "User is requester on tickets that are not closed" error
- Add or remove agent forwarding numbers using Zendesk API
- Can customers in the same organization view each other’s tickets?
- Can end-users share an email address?
- Can I be notified when a new user is created?
- Can I disable the welcome email notification for new end users?
- Can I stop agents from creating new user profiles?
- Can SSO (SAML or JWT) create organizations?
- Creating users with secondary emails via bulk import
- Date format incorrect on CSV user upload
- Do end user email address updates affect organization membership?
- Error saving organization: Name must not contain the '|' character
- Error when blacklisting domain
- Exporting users with custom fields
- How are users' languages set in Support?
- How can a user be created in Zendesk?
- How can I bulk update users?
- How can I bulk upload users and specify custom roles?
- How can I carry over organization tags into user profiles?
- How can I change the default group of my Support account?
- How can I export a list of users?
- How can I locate an agent ID in Support?
- How can I prevent agents in one group from seeing another group's tickets?
- How can I see a list of all the agents on my account?
- How can I view a list of my suspended end users without exporting?
- How do I bulk delete organizations and users in Zendesk Support?
- How do I change an agent to a light agent?
- How do I set a different email address as the primary contact?
- How do I upgrade an end-user to agent?
- How do phone numbers in user profiles get validated?
- "User is requester on tickets that are not closed" error
- Add or remove agent forwarding numbers using Zendesk API
- Can customers in the same organization view each other’s tickets?
- Can end-users share an email address?
- Can I be notified when a new user is created?
- Can I disable the welcome email notification for new end users?
- Can I stop agents from creating new user profiles?
- Can SSO (SAML or JWT) create organizations?
- Creating users with secondary emails via bulk import
- Date format incorrect on CSV user upload
- Do end user email address updates affect organization membership?
- Error saving organization: Name must not contain the '|' character
- Error when blacklisting domain
- Exporting users with custom fields
- How are users' languages set in Support?
- How can a user be created in Zendesk?
- How can I bulk update users?
- How can I bulk upload users and specify custom roles?
- How can I carry over organization tags into user profiles?
- How can I change the default group of my Support account?
- How can I export a list of users?
- How can I locate an agent ID in Support?
- How can I prevent agents in one group from seeing another group's tickets?
- How can I see a list of all the agents on my account?
- How can I view a list of my suspended end users without exporting?
- How do I bulk delete organizations and users in Zendesk Support?
- How do I change an agent to a light agent?
- How do I set a different email address as the primary contact?
- How do I upgrade an end-user to agent?
- How do phone numbers in user profiles get validated?