Business rules
Articles about triggers, automations and SLAs in Zendesk Support
- Can I notify a group if a ticket has not been updated?
- Can I notify an agent if more than "n" hours passed since the client made an update?
- Can I pause the SLA timer or reset it under certain conditions?
- Can I route Talk tickets based on the received at number using triggers and automations?
- Can I send different replies to users in different organisations using a trigger?
- Can I sync my Zendesk Support macros and Chat shortcuts?
- Can I temporarily disable my customer satisfaction (CSAT) feature?
- Can I use custom user or organization fields in my view conditions?
- Can I use markdown in email notifications sent by triggers or automations?
- Can triggers parse the body of an inbound text message?
- Can you change the number of tickets displayed in a view?
- Help Center post channel in trigger conditions
- How are Zendesk Support email notifications sent out?
- How can I add images to the body of email notifications sent by triggers or automations?
- How can I add the ticket ID to the ticket subject?
- How can I automatically change the subject of a ticket?
- How can I create custom color links in triggers?
- How can I create webhooks with the HTTP target?
- How can I exclude specific tickets, users, or groups from customer satisfaction surveys?
- How can I manually close a ticket? [Video]
- How can I organize incoming tickets with multiple email addresses?
- How can I prevent agents from reassigning tickets to other agents?
- How can I route tickets to groups based on the support address they are received at?
- How can I send emails to a customer only after they have created a certain number of tickets?
- How can I send satisfaction surveys when tickets gets solved?
- How can I set a ticket form based on the support email address? [Video]
- How can I set business rules for specific requesters?
- How can I set up different schedules for different brands?
- How can I track solved tickets without a public agent reply?
- How can I troubleshoot common SLA issues?
- Can I notify a group if a ticket has not been updated?
- Can I notify an agent if more than "n" hours passed since the client made an update?
- Can I pause the SLA timer or reset it under certain conditions?
- Can I route Talk tickets based on the received at number using triggers and automations?
- Can I send different replies to users in different organisations using a trigger?
- Can I sync my Zendesk Support macros and Chat shortcuts?
- Can I temporarily disable my customer satisfaction (CSAT) feature?
- Can I use custom user or organization fields in my view conditions?
- Can I use markdown in email notifications sent by triggers or automations?
- Can triggers parse the body of an inbound text message?
- Can you change the number of tickets displayed in a view?
- Help Center post channel in trigger conditions
- How are Zendesk Support email notifications sent out?
- How can I add images to the body of email notifications sent by triggers or automations?
- How can I add the ticket ID to the ticket subject?
- How can I automatically change the subject of a ticket?
- How can I create custom color links in triggers?
- How can I create webhooks with the HTTP target?
- How can I exclude specific tickets, users, or groups from customer satisfaction surveys?
- How can I manually close a ticket? [Video]
- How can I organize incoming tickets with multiple email addresses?
- How can I prevent agents from reassigning tickets to other agents?
- How can I route tickets to groups based on the support address they are received at?
- How can I send emails to a customer only after they have created a certain number of tickets?
- How can I send satisfaction surveys when tickets gets solved?
- How can I set a ticket form based on the support email address? [Video]
- How can I set business rules for specific requesters?
- How can I set up different schedules for different brands?
- How can I track solved tickets without a public agent reply?
- How can I troubleshoot common SLA issues?