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  1. Zendesk help
  2. Support
  3. Support advice and troubleshooting
  4. Business rules
  1. Zendesk help
  2. Support
  3. Support advice and troubleshooting
  4. Business rules

Business rules

Articles about triggers, automations and SLAs in Zendesk Support

  • Can I notify a group if a ticket has not been updated?
  • Can I notify an agent if more than "n" hours passed since the client made an update?
  • Can I pause the SLA timer or reset it under certain conditions?
  • Can I route Talk tickets based on the received at number using triggers and automations?
  • Can I send different replies to users in different organisations using a trigger?
  • Can I sync my Zendesk Support macros and Chat shortcuts?
  • Can I temporarily disable my customer satisfaction (CSAT) feature?
  • Can I use custom user or organization fields in my view conditions?
  • Can I use markdown in email notifications sent by triggers or automations?
  • Can triggers parse the body of an inbound text message?
  • Can you change the number of tickets displayed in a view?
  • Help Center post channel in trigger conditions
  • How are Zendesk Support email notifications sent out?
  • How can I add images to the body of email notifications sent by triggers or automations?
  • How can I add the ticket ID to the ticket subject?
  • How can I automatically change the subject of a ticket?
  • How can I create custom color links in triggers?
  • How can I create webhooks with the HTTP target?
  • How can I exclude specific tickets, users, or groups from customer satisfaction surveys?
  • How can I manually close a ticket? [Video]
  • How can I organize incoming tickets with multiple email addresses?
  • How can I prevent agents from reassigning tickets to other agents?
  • How can I route tickets to groups based on the support address they are received at?
  • How can I send emails to a customer only after they have created a certain number of tickets?
  • How can I send satisfaction surveys when tickets gets solved?
  • How can I set a ticket form based on the support email address? [Video]
  • How can I set business rules for specific requesters?
  • How can I set up different schedules for different brands?
  • How can I track solved tickets without a public agent reply?
  • How can I troubleshoot common SLA issues?
  • Can I notify a group if a ticket has not been updated?
  • Can I notify an agent if more than "n" hours passed since the client made an update?
  • Can I pause the SLA timer or reset it under certain conditions?
  • Can I route Talk tickets based on the received at number using triggers and automations?
  • Can I send different replies to users in different organisations using a trigger?
  • Can I sync my Zendesk Support macros and Chat shortcuts?
  • Can I temporarily disable my customer satisfaction (CSAT) feature?
  • Can I use custom user or organization fields in my view conditions?
  • Can I use markdown in email notifications sent by triggers or automations?
  • Can triggers parse the body of an inbound text message?
  • Can you change the number of tickets displayed in a view?
  • Help Center post channel in trigger conditions
  • How are Zendesk Support email notifications sent out?
  • How can I add images to the body of email notifications sent by triggers or automations?
  • How can I add the ticket ID to the ticket subject?
  • How can I automatically change the subject of a ticket?
  • How can I create custom color links in triggers?
  • How can I create webhooks with the HTTP target?
  • How can I exclude specific tickets, users, or groups from customer satisfaction surveys?
  • How can I manually close a ticket? [Video]
  • How can I organize incoming tickets with multiple email addresses?
  • How can I prevent agents from reassigning tickets to other agents?
  • How can I route tickets to groups based on the support address they are received at?
  • How can I send emails to a customer only after they have created a certain number of tickets?
  • How can I send satisfaction surveys when tickets gets solved?
  • How can I set a ticket form based on the support email address? [Video]
  • How can I set business rules for specific requesters?
  • How can I set up different schedules for different brands?
  • How can I track solved tickets without a public agent reply?
  • How can I troubleshoot common SLA issues?
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