Business rules
Articles about triggers, automations and SLAs in Zendesk Support
- Can I use markdown in email notifications sent by triggers or automations?
- Can triggers parse the body of an inbound text message?
- Can you change the number of tickets displayed in a view?
- Exclude specific agent from receiving notifications
- Excluding specific tickets, users, or groups from customer satisfaction surveys
- Help Center post channel in trigger conditions
- How are Zendesk Support email notifications sent out?
- How can I add images to the body of email notifications sent by triggers or automations?
- How can I add the ticket ID to the ticket subject?
- How can I automatically change the subject of a ticket?
- How can I create custom color links in triggers?
- How can I create webhooks with the HTTP target?
- How can I manually close a ticket? [Video]
- How can I organize incoming tickets with multiple email addresses?
- How can I prevent agents from reassigning tickets to other agents?
- How can I route tickets to groups based on the support address they are received at?
- How can I send emails to a customer only after they have created a certain number of tickets?
- How can I set business rules for specific requesters?
- How can I set up different schedules for different brands?
- How can I troubleshoot common SLA issues?
- How do I add a hyperlink to a trigger?
- How do I create a First Reply Time SLA for agent created tickets?
- How do I create a trigger based on a ticket subject?
- How do I create a trigger? [Video]
- How do I disable all emails sent to agents?
- How do I edit the automatic response sent to someone who submits a ticket?
- How do I filter my views by ticket subject?
- How do I notify my customers that their ticket was solved?
- How do I organize the triggers in my account?
- How do I pass custom ticket values to a trigger?
- Can I use markdown in email notifications sent by triggers or automations?
- Can triggers parse the body of an inbound text message?
- Can you change the number of tickets displayed in a view?
- Exclude specific agent from receiving notifications
- Excluding specific tickets, users, or groups from customer satisfaction surveys
- Help Center post channel in trigger conditions
- How are Zendesk Support email notifications sent out?
- How can I add images to the body of email notifications sent by triggers or automations?
- How can I add the ticket ID to the ticket subject?
- How can I automatically change the subject of a ticket?
- How can I create custom color links in triggers?
- How can I create webhooks with the HTTP target?
- How can I manually close a ticket? [Video]
- How can I organize incoming tickets with multiple email addresses?
- How can I prevent agents from reassigning tickets to other agents?
- How can I route tickets to groups based on the support address they are received at?
- How can I send emails to a customer only after they have created a certain number of tickets?
- How can I set business rules for specific requesters?
- How can I set up different schedules for different brands?
- How can I troubleshoot common SLA issues?
- How do I add a hyperlink to a trigger?
- How do I create a First Reply Time SLA for agent created tickets?
- How do I create a trigger based on a ticket subject?
- How do I create a trigger? [Video]
- How do I disable all emails sent to agents?
- How do I edit the automatic response sent to someone who submits a ticket?
- How do I filter my views by ticket subject?
- How do I notify my customers that their ticket was solved?
- How do I organize the triggers in my account?
- How do I pass custom ticket values to a trigger?