Account settings of the ticketing system
Articles that guide admins accessing the account settings of Support such as the profile page to update email address, name, language, signatures, and others. Content about the basics of the ticketing system.
- Omnichannel routing isn't reassigning my reopened tickets
- Welcome emails aren't sending when I create new customers
- Error: Invalid settings
- Will deleting users in Zendesk decrease my storage usage?
- Can I get performance issues if I exceed my storage limit?
- How can I identify tickets with large attachments?
- How do I update the primary email address of a user?
- Where can I use placeholders?
- Can I use an automation to fire 24 hours after the date set up in a custom date ticket field?
- Can I deactivate the Zendesk Agent Workspace on my trial account?
- Why didn’t intelligent triage add predictions to a ticket?
- How does Zendesk account for daylight saving time?
- Why is the intent unavailable when I enable intelligent triage?
- The option to enable side conversations is missing in my account
- Agent's statuses are changing to online when enabling omnichannel routing
- Why aren't my keyboard shortcuts working?
- Which interface is my account using?
- When I try to update my email address the option is grayed out
- Can I use an agent's email address to receive tickets?
- What is the third party system option in a ticket sharing setup?
- How do I change my account name in Zendesk Support?
- Where can I use Markdown and HTML in Zendesk Support?
- How can I change the language in Support for my agents?
- Can I have multiple agent signatures?
- Why do I see Get started in my Support account home page?
- How do I remove the Zendesk logo?
- I am trying to sign in on the mobile app and it is asking for my domain
- How to fix the error "No plain text comment available" in the mobile app?
- Why can't I create customer lists?
- Is it possible to add a locally saved image to my agent signature?
- Omnichannel routing isn't reassigning my reopened tickets
- Welcome emails aren't sending when I create new customers
- Error: Invalid settings
- Will deleting users in Zendesk decrease my storage usage?
- Can I get performance issues if I exceed my storage limit?
- How can I identify tickets with large attachments?
- How do I update the primary email address of a user?
- Where can I use placeholders?
- Can I use an automation to fire 24 hours after the date set up in a custom date ticket field?
- Can I deactivate the Zendesk Agent Workspace on my trial account?
- Why didn’t intelligent triage add predictions to a ticket?
- How does Zendesk account for daylight saving time?
- Why is the intent unavailable when I enable intelligent triage?
- The option to enable side conversations is missing in my account
- Agent's statuses are changing to online when enabling omnichannel routing
- Why aren't my keyboard shortcuts working?
- Which interface is my account using?
- When I try to update my email address the option is grayed out
- Can I use an agent's email address to receive tickets?
- What is the third party system option in a ticket sharing setup?
- How do I change my account name in Zendesk Support?
- Where can I use Markdown and HTML in Zendesk Support?
- How can I change the language in Support for my agents?
- Can I have multiple agent signatures?
- Why do I see Get started in my Support account home page?
- How do I remove the Zendesk logo?
- I am trying to sign in on the mobile app and it is asking for my domain
- How to fix the error "No plain text comment available" in the mobile app?
- Why can't I create customer lists?
- Is it possible to add a locally saved image to my agent signature?