Working with the Knowledge Capture app
- ★ Knowledge Capture app resources
- ★ Opening the Knowledge Capture app
- ★ Workflows for created and flagged articles using the Knowledge Capture app (Guide Professional and Enterprise)
- Searching and linking articles using the Knowledge Capture app
- Flagging articles with the Knowledge Capture app (Guide Professional and Enterprise)
- Creating articles with the Knowledge Capture app (Guide Professional and Enterprise)
- Creating templates for the Knowledge Capture app (Guide Professional and Enterprise)
- Viewing a list of articles created using the Knowledge Capture app (Guide Enterprise)
- Analyzing your Knowledge Capture activity (Guide Professional and Enterprise)
- Changing the Knowledge Capture app location
- Disabling agents from flagging or creating articles in the Knowledge Capture app (Guide Professional and Enterprise)
- Disabling users from self-solving tickets with linked articles (Professional and Enterprise)
- Changing the search behavior for multiple brands in the Knowledge Capture app
- Installing the Knowledge Capture app
- ★ Knowledge Capture app resources
- ★ Opening the Knowledge Capture app
- ★ Workflows for created and flagged articles using the Knowledge Capture app (Guide Professional and Enterprise)
- Searching and linking articles using the Knowledge Capture app
- Flagging articles with the Knowledge Capture app (Guide Professional and Enterprise)
- Creating articles with the Knowledge Capture app (Guide Professional and Enterprise)
- Creating templates for the Knowledge Capture app (Guide Professional and Enterprise)
- Viewing a list of articles created using the Knowledge Capture app (Guide Enterprise)
- Analyzing your Knowledge Capture activity (Guide Professional and Enterprise)
- Changing the Knowledge Capture app location
- Disabling agents from flagging or creating articles in the Knowledge Capture app (Guide Professional and Enterprise)
- Disabling users from self-solving tickets with linked articles (Professional and Enterprise)
- Changing the search behavior for multiple brands in the Knowledge Capture app
- Installing the Knowledge Capture app