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  1. Zendesk help
  2. Talk
  3. Using Talk
  4. Managing Talk
  1. Zendesk help
  2. Talk
  3. Using Talk
  4. Managing Talk

Managing Talk

  • Understanding how Talk handles unknown callers
  • Understanding call recording permissions (opt-in and opt-out)
  • Adding a ‘Call us now’ button to your website
  • Managing Zendesk Talk lines
  • Managing Talk line settings
  • Managing call recording options in Talk
  • Zendesk Talk call recording FAQ
  • Managing outgoing greetings
  • Routing incoming calls to groups of agents (Talk Team, Professional, and Enterprise)
  • Managing overflow calls and after-hours routing (Talk Professional and Enterprise)
  • Routing incoming calls with IVR (Talk Professional and Enterprise)
  • Routing calls based on business hours (Talk Professional and Enterprise)
  • Blocking unwanted callers (Professional and Enterprise)
  • Understanding how Talk handles unknown callers
  • Understanding call recording permissions (opt-in and opt-out)
  • Adding a ‘Call us now’ button to your website
  • Managing Zendesk Talk lines
  • Managing Talk line settings
  • Managing call recording options in Talk
  • Zendesk Talk call recording FAQ
  • Managing outgoing greetings
  • Routing incoming calls to groups of agents (Talk Team, Professional, and Enterprise)
  • Managing overflow calls and after-hours routing (Talk Professional and Enterprise)
  • Routing incoming calls with IVR (Talk Professional and Enterprise)
  • Routing calls based on business hours (Talk Professional and Enterprise)
  • Blocking unwanted callers (Professional and Enterprise)
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