Managing Talk
- Understanding how Talk handles unknown callers
- Understanding call recording permissions (opt-in and opt-out)
- Adding a ‘Call us now’ button to your website
- Managing Zendesk Talk numbers
- Managing Talk number settings
- Managing call recording options in Talk
- Zendesk Talk call recording FAQ
- Managing outgoing greetings
- Routing incoming calls to groups of agents (Talk Team, Professional, and Enterprise)
- Managing overflow calls and after-hours routing (Talk Professional and Enterprise)
- Routing incoming calls with IVR (Talk Professional and Enterprise)
- Routing calls based on business hours (Talk Professional and Enterprise)
- Blocking unwanted callers (Professional and Enterprise)
- Understanding how Talk handles unknown callers
- Understanding call recording permissions (opt-in and opt-out)
- Adding a ‘Call us now’ button to your website
- Managing Zendesk Talk numbers
- Managing Talk number settings
- Managing call recording options in Talk
- Zendesk Talk call recording FAQ
- Managing outgoing greetings
- Routing incoming calls to groups of agents (Talk Team, Professional, and Enterprise)
- Managing overflow calls and after-hours routing (Talk Professional and Enterprise)
- Routing incoming calls with IVR (Talk Professional and Enterprise)
- Routing calls based on business hours (Talk Professional and Enterprise)
- Blocking unwanted callers (Professional and Enterprise)