Managing Talk
- Understanding how Talk handles unknown callers
- Understanding call recording permissions (opt-in and opt-out)
- Adding a ‘Call us now’ button to your website
- Managing Zendesk Talk lines
- Managing Talk line settings
- Managing call recording options in Talk
- Zendesk Talk call recording FAQ
- Managing outgoing greetings
- Routing incoming calls to groups of agents
- Managing overflow calls and after-hours routing
- Routing incoming calls with IVR
- Routing calls based on business hours
- Blocking unwanted callers
- Understanding how Talk handles unknown callers
- Understanding call recording permissions (opt-in and opt-out)
- Adding a ‘Call us now’ button to your website
- Managing Zendesk Talk lines
- Managing Talk line settings
- Managing call recording options in Talk
- Zendesk Talk call recording FAQ
- Managing outgoing greetings
- Routing incoming calls to groups of agents
- Managing overflow calls and after-hours routing
- Routing incoming calls with IVR
- Routing calls based on business hours
- Blocking unwanted callers