Working with articles in the knowledge base
- Creating and editing articles in the knowledge base
- Setting agent editing and publishing permissions on knowledge base articles
- Setting view permissions on articles with user segments
- Working with drafts in the knowledge base (Guide Lite and Professional)
- Understanding Content Cues
- Reviewing articles to archive in Content Cues
- Reviewing articles to update in Content Cues
- Reviewing suggested Support topics in Content Cues
- Dismissing and resolving Content Cues
- Updating knowledge base articles in bulk
- Setting reminders to review and verify articles (Guide Enterprise)
- Managing article verification rules (Guide Enterprise)
- Verifying your articles (Guide Enterprise)
- Changing the article owner (Guide Enterprise)
- Creating a ticket from a comment on a knowledge base article
- Importing Google docs into your knowledge base
- Archiving an article to remove it from your knowledge base
- Viewing and restoring archived articles
- Permanently deleting a knowledge base article
- Help Center article editor toolbar reference
- Disabling comments for an article
- Promoting an article to the top of the section
- Changing the author for an article
- About Guide Team Publishing (Guide Enterprise)
- Analyzing Guide Team Publishing activity (Guide Enterprise)
- Reviewing, approving, and publishing articles with Team Publishing (Guide Enterprise)
- Staging content updates for an existing article for review (Guide Enterprise)
- Creating new content for review (Guide Enterprise)
- Assigning or reassigning articles with Team Publishing (Guide Enterprise)
- Adding and formatting tables in Help Center articles
- Creating and editing articles in the knowledge base
- Setting agent editing and publishing permissions on knowledge base articles
- Setting view permissions on articles with user segments
- Working with drafts in the knowledge base (Guide Lite and Professional)
- Understanding Content Cues
- Reviewing articles to archive in Content Cues
- Reviewing articles to update in Content Cues
- Reviewing suggested Support topics in Content Cues
- Dismissing and resolving Content Cues
- Updating knowledge base articles in bulk
- Setting reminders to review and verify articles (Guide Enterprise)
- Managing article verification rules (Guide Enterprise)
- Verifying your articles (Guide Enterprise)
- Changing the article owner (Guide Enterprise)
- Creating a ticket from a comment on a knowledge base article
- Importing Google docs into your knowledge base
- Archiving an article to remove it from your knowledge base
- Viewing and restoring archived articles
- Permanently deleting a knowledge base article
- Help Center article editor toolbar reference
- Disabling comments for an article
- Promoting an article to the top of the section
- Changing the author for an article
- About Guide Team Publishing (Guide Enterprise)
- Analyzing Guide Team Publishing activity (Guide Enterprise)
- Reviewing, approving, and publishing articles with Team Publishing (Guide Enterprise)
- Staging content updates for an existing article for review (Guide Enterprise)
- Creating new content for review (Guide Enterprise)
- Assigning or reassigning articles with Team Publishing (Guide Enterprise)
- Adding and formatting tables in Help Center articles