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  1. Zendesk help
  2. Talk
  3. Advice and troubleshooting
  4. Managing Talk
  1. Zendesk help
  2. Talk
  3. Advice and troubleshooting
  4. Managing Talk

Managing Talk

Articles about managing Zendesk Talk for admins

  • Why can't I place calls as an Admin?
  • You need to have a Talk seat enabled to listen in on calls
  • Can I recover IVR recordings after a plan downgrade?
  • Can a Talk number be used as an information line only?
  • What does IN MONITORING mean in the Talk dashboard when monitoring live calls?
  • How do I automatically update the customer's phone number?
  • When I call the external number I set up, why doesn't it ring in Talk?
  • Can I recover a deleted recording for Zendesk Talk? 
  • Is it possible to prevent agents from deleting voicemails and call recordings?
  • Can I integrate Google Voice with Zendesk Support?
  • How to setup a different voicemail greeting for after business hours
  • Do I need Talk Partner Edition to create tickets from third-party telephony apps?
  • Does Talk Partner Edition support the click to call option on a ticket?
  • Why am I not seeing the Talk icon?
  • How can I route all calls to voicemail?
  • What does SIP trunking mean?
  • What happens to calls outside of scheduled business hours?
  • Can I preview the greetings my customers hear when they call?
  • Can I verify phone numbers behind an IVR or extension?
  • Why doesn't my IVR greeting play?
  • Can I disable automatic ticket creation for calls?
  • Can I move my greetings between Zendesk accounts?
  • How can I share example calls for troubleshooting a Talk issue?
  • IVR greeting repeats multiple times
  • Are there limitations for calling Chinese numbers in Zendesk Talk?
  • Can I build a CTI integration for Zendesk?
  • How can I redirect calls to another number when all my agents are offline?
  • Can I disable recording of calls in Talk?
  • Is it possible to turn off Talk recordings for outgoing calls only?
  • Are call recordings transcribed?
  • Why can't I place calls as an Admin?
  • You need to have a Talk seat enabled to listen in on calls
  • Can I recover IVR recordings after a plan downgrade?
  • Can a Talk number be used as an information line only?
  • What does IN MONITORING mean in the Talk dashboard when monitoring live calls?
  • How do I automatically update the customer's phone number?
  • When I call the external number I set up, why doesn't it ring in Talk?
  • Can I recover a deleted recording for Zendesk Talk? 
  • Is it possible to prevent agents from deleting voicemails and call recordings?
  • Can I integrate Google Voice with Zendesk Support?
  • How to setup a different voicemail greeting for after business hours
  • Do I need Talk Partner Edition to create tickets from third-party telephony apps?
  • Does Talk Partner Edition support the click to call option on a ticket?
  • Why am I not seeing the Talk icon?
  • How can I route all calls to voicemail?
  • What does SIP trunking mean?
  • What happens to calls outside of scheduled business hours?
  • Can I preview the greetings my customers hear when they call?
  • Can I verify phone numbers behind an IVR or extension?
  • Why doesn't my IVR greeting play?
  • Can I disable automatic ticket creation for calls?
  • Can I move my greetings between Zendesk accounts?
  • How can I share example calls for troubleshooting a Talk issue?
  • IVR greeting repeats multiple times
  • Are there limitations for calling Chinese numbers in Zendesk Talk?
  • Can I build a CTI integration for Zendesk?
  • How can I redirect calls to another number when all my agents are offline?
  • Can I disable recording of calls in Talk?
  • Is it possible to turn off Talk recordings for outgoing calls only?
  • Are call recordings transcribed?
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