Managing Talk
Articles about managing Zendesk Talk for admins
- What does SIP trunking mean?
- What happens to calls outside of scheduled business hours?
- Can I preview the greetings my customers hear when they call?
- Can I verify phone numbers behind an IVR or extension?
- Why doesn't my IVR greeting play?
- Can I disable automatic ticket creation for calls?
- Can I move my greetings between Zendesk accounts?
- How can I share example calls for troubleshooting a Talk issue?
- IVR greeting repeats multiple times
- Are there limitations for calling Chinese numbers in Zendesk Talk?
- Can I build a CTI integration for Zendesk?
- How can I redirect calls to another number when all my agents are offline?
- Can I disable recording of calls in Talk?
- Is it possible to turn off Talk recordings for outgoing calls only?
- Are call recordings transcribed?
- Where are call recordings stored?
- How long are call recordings stored?
- Who can access call recordings?
- Can I set up a priority number for some of my clients?
- How can I route calls to an external number if Zendesk Support is down?
- How can I recover a Talk number?
- How do I add a Talk number?
- Why do I get the error "There was an error processing your request. Please try again later." when trying to request a callback?
- Is it possible to ask permission from a caller to record the call?
- Can I turn off Zendesk Talk incoming calls?
- In what order do Talk greetings play?
- What is Talk Partner Edition?
- How do I add a new greeting?
- Why can't I add a Talk phone number from my country?
- Why is the greeting for callback from queue looping?
- What does SIP trunking mean?
- What happens to calls outside of scheduled business hours?
- Can I preview the greetings my customers hear when they call?
- Can I verify phone numbers behind an IVR or extension?
- Why doesn't my IVR greeting play?
- Can I disable automatic ticket creation for calls?
- Can I move my greetings between Zendesk accounts?
- How can I share example calls for troubleshooting a Talk issue?
- IVR greeting repeats multiple times
- Are there limitations for calling Chinese numbers in Zendesk Talk?
- Can I build a CTI integration for Zendesk?
- How can I redirect calls to another number when all my agents are offline?
- Can I disable recording of calls in Talk?
- Is it possible to turn off Talk recordings for outgoing calls only?
- Are call recordings transcribed?
- Where are call recordings stored?
- How long are call recordings stored?
- Who can access call recordings?
- Can I set up a priority number for some of my clients?
- How can I route calls to an external number if Zendesk Support is down?
- How can I recover a Talk number?
- How do I add a Talk number?
- Why do I get the error "There was an error processing your request. Please try again later." when trying to request a callback?
- Is it possible to ask permission from a caller to record the call?
- Can I turn off Zendesk Talk incoming calls?
- In what order do Talk greetings play?
- What is Talk Partner Edition?
- How do I add a new greeting?
- Why can't I add a Talk phone number from my country?
- Why is the greeting for callback from queue looping?