Managing Talk
Articles about managing Zendesk Talk for admins
- Can I recover IVR recordings after a plan downgrade?
- Can a Talk number be used as an information line only?
- What does IN MONITORING mean in the Talk dashboard when monitoring live calls?
- How do I automatically update the customer's phone number?
- When I call the external number I set up, why doesn't it ring in Talk?
- Can I recover a deleted recording for Zendesk Talk?
- Is it possible to prevent agents from deleting voicemails and call recordings?
- Can I integrate Google Voice with Zendesk Support?
- How to setup a different voicemail greeting for after business hours
- Do I need Talk Partner Edition to create tickets from third-party telephony apps?
- Does Talk Partner Edition support the click to call option on a ticket?
- Why I am not seeing the Talk icon?
- How can I route all calls to voicemail?
- What does SIP trunking mean?
- What happens to calls outside of scheduled business hours?
- Can I preview the greetings my customers hear when they call?
- Can I verify phone numbers behind an IVR or extension?
- Why doesn't my IVR greeting play?
- Can I disable automatic ticket creation for calls?
- Can I move my greetings between Zendesk accounts?
- How can I share example calls for troubleshooting a Talk issue?
- IVR greeting repeats multiple times
- Are there limitations for calling Chinese numbers in Zendesk Talk?
- Can I build a CTI integration for Zendesk?
- How can I redirect calls to another number when all my agents are offline?
- Can I disable recording of calls in Talk?
- Is it possible to turn off Talk recordings for outgoing calls only?
- Are call recordings transcribed?
- Where are call recordings stored?
- How long are call recordings stored?
- Can I recover IVR recordings after a plan downgrade?
- Can a Talk number be used as an information line only?
- What does IN MONITORING mean in the Talk dashboard when monitoring live calls?
- How do I automatically update the customer's phone number?
- When I call the external number I set up, why doesn't it ring in Talk?
- Can I recover a deleted recording for Zendesk Talk?
- Is it possible to prevent agents from deleting voicemails and call recordings?
- Can I integrate Google Voice with Zendesk Support?
- How to setup a different voicemail greeting for after business hours
- Do I need Talk Partner Edition to create tickets from third-party telephony apps?
- Does Talk Partner Edition support the click to call option on a ticket?
- Why I am not seeing the Talk icon?
- How can I route all calls to voicemail?
- What does SIP trunking mean?
- What happens to calls outside of scheduled business hours?
- Can I preview the greetings my customers hear when they call?
- Can I verify phone numbers behind an IVR or extension?
- Why doesn't my IVR greeting play?
- Can I disable automatic ticket creation for calls?
- Can I move my greetings between Zendesk accounts?
- How can I share example calls for troubleshooting a Talk issue?
- IVR greeting repeats multiple times
- Are there limitations for calling Chinese numbers in Zendesk Talk?
- Can I build a CTI integration for Zendesk?
- How can I redirect calls to another number when all my agents are offline?
- Can I disable recording of calls in Talk?
- Is it possible to turn off Talk recordings for outgoing calls only?
- Are call recordings transcribed?
- Where are call recordings stored?
- How long are call recordings stored?