How to manage the help center
Articles to help admins set up and manage their help centers, manage multi-language content, segmentation of articles, host mapping, and general questions about the knowledge base functionalities.
- Why do I have more published articles than total articles?
- How do I restrict content between public facing documentation and internal documentation?
- Do anonymous calls to list articles count toward my API rate limit?
- How do I restrict access to a help center category or section?
- Where can I see my deleted articles?
- Why is the Archived by field blank in the Archived articles list?
- Can I see which user viewed a particular article on Zendesk?
- Why are users redirected to https://yoursubdomain.zendesk.com instead of my host-mapped address?
- How can I see a list of users who are following a section or an article in Guide?
- How do my customers see their tickets if they're in multiple organizations?
- Why are Integrations blocked from accessing my help center?
- Users are prompted for CAPTCHA when using my help center
- How to extend a help center theme trial
- What determines the help center language that users see?
- Images in a Help Center appear blurry or distorted
- How do I update articles with the API in Zendesk?
- Publishing and syncing copies of articles in Help Center with the API
- In what language do my help center articles display to my customers?
- Can I restrict access to articles?
- What are the attachment limits in help center?
- Why aren't categories and sections visible to customers?
- Why did my subdomain's CNAME record fail to propagate with Cloudflare?
- How can I export my help center content?
- How is the Related articles list in Help Center populated?
- What is the difference between labels and tags?
- How can I copy my content from one help center to another?
- Can I create articles under help center categories?
- Can I prevent my content from displaying multiple times in Recent activity?
- Why is an article's appearance different in the editor than in Help Center?
- How are promoted articles sorted on the home page of the Help Center?
- Why do I have more published articles than total articles?
- How do I restrict content between public facing documentation and internal documentation?
- Do anonymous calls to list articles count toward my API rate limit?
- How do I restrict access to a help center category or section?
- Where can I see my deleted articles?
- Why is the Archived by field blank in the Archived articles list?
- Can I see which user viewed a particular article on Zendesk?
- Why are users redirected to https://yoursubdomain.zendesk.com instead of my host-mapped address?
- How can I see a list of users who are following a section or an article in Guide?
- How do my customers see their tickets if they're in multiple organizations?
- Why are Integrations blocked from accessing my help center?
- Users are prompted for CAPTCHA when using my help center
- How to extend a help center theme trial
- What determines the help center language that users see?
- Images in a Help Center appear blurry or distorted
- How do I update articles with the API in Zendesk?
- Publishing and syncing copies of articles in Help Center with the API
- In what language do my help center articles display to my customers?
- Can I restrict access to articles?
- What are the attachment limits in help center?
- Why aren't categories and sections visible to customers?
- Why did my subdomain's CNAME record fail to propagate with Cloudflare?
- How can I export my help center content?
- How is the Related articles list in Help Center populated?
- What is the difference between labels and tags?
- How can I copy my content from one help center to another?
- Can I create articles under help center categories?
- Can I prevent my content from displaying multiple times in Recent activity?
- Why is an article's appearance different in the editor than in Help Center?
- How are promoted articles sorted on the home page of the Help Center?