Support advice and troubleshooting
Account settings of the ticketing system
- Omnichannel routing isn't reassigning my reopened tickets
- Welcome emails aren't sending when I create new customers
- Error: Invalid settings
- Will deleting users in Zendesk decrease my storage usage?
- Can I get performance issues if I exceed my storage limit?
General questions and issues about tickets
- How can I fill in a custom field for auto-solved tickets from suggested articles?
- Error: Audits is invalid
- How can I identify brand IDs in a multi-brand setup?
- Why does the drop down field in Zendesk change when a tag is added?
- Why isn't my reply being translated in a ticket?
Attachments and CCs
- Error: Image cannot be pasted due to authentication requirements
- Why do I receive a missing attachment notification when submitting a ticket response?
- Can I automatically CC all users in an organization?
- Why are CCed users not receiving emails?
- How can I tell what version of CCs I am using on my account?
Data exports or data uploads
- How can I migrate information from another platform into Zendesk?
- Why do I no longer have access to data exports?
- Why is my full JSON export not a valid JSON?
- What are my ticket export options?
- What is the recommended method to regularly export Zendesk Support data?
Service Level Agreements (SLA), macros, and CSAT
- My macro isn't applying to my ticket
- Why are SLAs still breached after changing the priority?
- How can I use the DD-MM-YY format for a date custom field using Liquid markup?
- How can I create conditions to show text from the values of my custom drop-down field?
- Ticket status is not showing as a condition option when creating SLAs
API and SDK
- Why can't I log into my Zendesk account through the terminal?
- My custom form forwards emails to create tickets and generates errors
- How can I set which brand of welcome email is sent when creating users through the API?
- Can I use the API to assign a macro to a user or group?
- Who is the current user when adding ticket comments using APIs?
Spam and suspended tickets
- I am receiving spam with Chinese characters from qq.com domain users
- What does the cause of suspension message “Received from support address” mean?
- Why did I receive spoofed emails in my account?
- How can I bulk delete spam tickets in Zendesk?
- How can I combat spam submitted via web service?
Views, ticket status, and ticket fields
- Error when using filters on a view: Something went wrong. Try refreshing the page.
- Can I create a drop-down field with more than 2000 values?
- Can I export tickets when the view has filters?
- Can I make tags a requirement for agents to solve a ticket?
- Why is the "Closed" ticket status missing from my tickets?