Support advice and troubleshooting
Support billing and account settings
- Generating a HAR file for troubleshooting
- Apply a promo code
- Are agent and admin roles priced differently?
- Can I change my own user role in Zendesk Support?
- Can I get a refund for my cancelled subscription?
User access and security
- "invalid_grant" error when requesting an OAuth Token
- "invalid_grant" with OAuth token and using username and password
- Agent group permissions and searching tickets
- Agent suddenly downgraded to end-user
- Agents directed to SSO from Help Center login
Users, groups, and organizations
- "User is requester on tickets that are not closed" error
- Add or remove agent forwarding numbers using Zendesk API
- Bulk updating users
- Can end-users share an email address?
- Can I be notified when a new user is created?
Tickets
- Why did my tickets disappear from my views?
- "Recently viewed tickets..." preview is blank
- An incident ticket connected to a problem ticket cannot be updated
- Are tickets and ticket data kept permanently on my Zendesk?
- Can a ticket have multiple assignees at one time?
- "Net::IMAP::NoResponseError:Duplicate folder name (Failure)" error message for Gmail Connector
- Agent name in personalized email replies and comments
- Answer Bot Notifications are not compatible with the deprecated {{Header}} placeholder
- Are outgoing emails in Zendesk encrypted to end-users?
- Are SMIME Emails supported?
Social media
- Auto response Facebook private messages
- Can I create a Twitter ticket by @mentioning myself?
- Can my customers give a satisfaction rating via Facebook and Twitter?
- Facebook Business Manager for Zendesk
- Facebook: How can I set up an auto reply for Facebook tickets?
Web Widget
- Can I add a subject in the Web Widget contact form?
- Can I add more contact options in the Web Widget?
- Can I add Zendesk Chat functions in the Web Widget?
- Can I change the configuration of Talk in the Web Widget?
- Can I change the offset of the Web Widget?
Business rules
- Can I use triggers to automatically CC end users?
- How do I display multi-select field values as bullet points?
- "Ticket is Created" vs. "Ticket is Updated"
- A customer set a ticket to solved in the Help Center support requests, how do I create a trigger to know when this happens?
- About conditions with deleted values in automations
Reporting and performance
- Generating a user last login date list
- How are the Home dashboard KPIs calculated?
- How can I add NPS score to end-user profiles?
- "Unexpected end of string" error in the Insights Metric Editor
- Agent touches in Insights
Multiple language support
- Can incoming tickets automatically be translated into my preferred language in Support?
- Are CSAT surveys multi-lingual?
- How can I restrict ticket forms based on the customer's language?
- How can I tag tickets based on the requester's language?
- I've enabled multiple language support but text isn't translated
Add-ons
- Can I bulk import users into a customer list?
- Can I choose the location where my account data is hosted?
- Can I increase my API rate limit?
- Can Talk or Chat be enabled for light agents?
- How can I get priority support?
Apps and integrations
- Does Zendesk offer an embeddable contact form?
- "Unsaved changes" warning appears when trying to exit out of a ticket with no changes made
- 401 Console Errors on JIRA
- Add Support tickets under accounts using Salesforce Lightning
- Authentication for Zendesk Support into Salesforce not working
API
- Adding a comment to a ticket via the API
- API call not applying changes to a ticket
- API Client Support For Methods and Endpoints
- API documentation
- API input/import tool
SDK
- Are GIF files supported using the Zendesk Chat SDK?
- How do I check which Mobile SDK version my project is using?
- Why doesn't the article order in Zendesk Guide display in my mobile SDK app?
- [Support SDK / Chat SDK] Where can I see what your Mobile SDKs look like?
- [Support SDK] Breakdown of features and limitation per plan
Mobile
- Can I use my installed apps and integrations on the Zendesk Support mobile app?
- Installing the Zendesk Support mobile app when using a Google Work profile
- iOS/Android Support App: How to fix the error 'No plain text comment available'
- New views and macros are not being displayed in my iOS Support App
- Which Zendesk SDK do I integrate in my app?