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  1. Zendesk help
  2. Explore
  3. Using Explore
  4. Building queries
  1. Zendesk help
  2. Explore
  3. Using Explore
  4. Building queries

Building queries

  • Understanding Explore datasets
  • Analyzing agent ticket touches with Explore
  • Reporting with tags
  • Reporting with custom fields
  • Understanding ticket channels in Explore
  • About native Support time duration metrics
  • Using average or median aggregators
  • Metrics and attributes for Zendesk Support
  • Metrics and attributes for Zendesk Guide
  • Metrics and attributes for Zendesk Talk
  • Metrics and attributes for Zendesk Chat
  • Creating queries
  • Adding metrics and attributes to queries
  • Editing dates and date ranges
  • Choosing metric aggregators
  • Setting a metric's default and visible aggregators
  • Interacting with queries
  • Working with queries
  • Working with datasets
  • Understanding Explore datasets
  • Analyzing agent ticket touches with Explore
  • Reporting with tags
  • Reporting with custom fields
  • Understanding ticket channels in Explore
  • About native Support time duration metrics
  • Using average or median aggregators
  • Metrics and attributes for Zendesk Support
  • Metrics and attributes for Zendesk Guide
  • Metrics and attributes for Zendesk Talk
  • Metrics and attributes for Zendesk Chat
  • Creating queries
  • Adding metrics and attributes to queries
  • Editing dates and date ranges
  • Choosing metric aggregators
  • Setting a metric's default and visible aggregators
  • Interacting with queries
  • Working with queries
  • Working with datasets
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