Building queries
- Understanding Explore datasets
- Analyzing agent ticket touches with Explore
- Reporting with tags
- Reporting with custom fields
- Understanding ticket channels in Explore
- About native Support time duration metrics
- Using average or median aggregators
- Metrics and attributes for Zendesk Support
- Metrics and attributes for Zendesk Guide
- Metrics and attributes for Zendesk Talk
- Metrics and attributes for Zendesk Chat
- Creating queries
- Adding metrics and attributes to queries
- Editing dates and date ranges
- Choosing metric aggregators
- Setting a metric's default and visible aggregators
- Interacting with queries
- Working with queries
- Working with datasets
- Understanding Explore datasets
- Analyzing agent ticket touches with Explore
- Reporting with tags
- Reporting with custom fields
- Understanding ticket channels in Explore
- About native Support time duration metrics
- Using average or median aggregators
- Metrics and attributes for Zendesk Support
- Metrics and attributes for Zendesk Guide
- Metrics and attributes for Zendesk Talk
- Metrics and attributes for Zendesk Chat
- Creating queries
- Adding metrics and attributes to queries
- Editing dates and date ranges
- Choosing metric aggregators
- Setting a metric's default and visible aggregators
- Interacting with queries
- Working with queries
- Working with datasets