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  1. Zendesk help
  2. Connect
  3. Using Connect
  1. Zendesk help
  2. Connect
  3. Using Connect

Using Connect

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Building campaigns

  • Creating a broadcast or trigger campaign from a user search
  • Delivering a campaign in multiple languages
  • Creating a broadcast campaign
  • Creating a trigger-based campaign
  • Using and allocating campaign variants
See all 14 articles

Working with events

  • Understanding Connect events
  • Support Events in Connect
  • Understanding and configuring event definitions
  • Managing events
  • Configuring goal events
See all 7 articles

Managing users

  • Understanding user search and user journey
  • Automatically merging users from Support with other data sources
  • Understanding user attributes
  • Importing users
  • Connect Subprocessors and Subcontractors
See all 6 articles

Using channels

  • Working with channels
  • Using the Webhook channel
  • Using the SMS channel
  • Using the web push channel
  • Using the mobile push channel
See all 8 articles

Setting up third-party services

  • Setting up Apple Push Notification Service (iOS)
  • Setting up Firebase Cloud Messaging (Android)
  • Setting up Twilio for SMS text messaging
  • Setting up MailGun for email messaging
  • Setting up Mandrill for email messaging
See all 6 articles

Best practices and recipes

  • How can I automatically format numbers in Connect?
  • How do I include a default value for an attribute in Connect?
  • Recipe: Creating custom URLs for use in your campaigns
  • Recipe: Tracking message opens and message clicks as campaign goals
  • Recipe: Testing Connect web pushes with the JavaScript console
See all 6 articles
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