Chat advice and troubleshooting
Chat accounts and billing
- Changing your Zendesk Chat Login Email
- How do I reset my Zendesk Chat password?
- How to fix "Zendesk Chat is not enabled for you" error
- How can I enable admin access for Chat-only agents?
- Support options for Chat Lite plan
Managing Chat
- Can I upload the Zendesk Chat APK in my website?
- Do Zendesk Chat triggers only fire when the account status is online?
- How do I change the status of Chat in the widget based on department availability?
- Why don't my chat placeholders work on Chat triggers?
- How can I create a Chat trigger to fire based on different page URLs?
Using Chat
- What is the difference between "Still on site" and "Still on page" condition for Chat triggers?
- Can I duplicate a chat trigger?
- How do I disable the Google Translate option on Zendesk chat?
- How can I send chat transcripts manually?
- Setting your Dashboard's Timezone
Zendesk Message
- Tips for Message accounts expecting surge of traffic during holiday season
- Why are my Facebook messages missing names?
Chat widget
- Can I embed the Chat Web Widget on multiple websites?
- Is it possible to choose a department when submitting an offline message?
- Can I configure the Web Widget to present Chat on my webpage only when a specific department is online?
- I don't receive Chat notifications on Microsoft Edge
- Setting new Chat visitor data fails after clearing existing visitor data
Chat integrations
- iOS Push Notifications Guidelines for Chat SDK
- Manually installing Zendesk Chat for Shopify
- How do I find my Chat Account Key?
- Chatbot OAuth grant flow (Chat Conversations API)
- Is there a Zendesk Chat-Slack integration?
Analytics and reporting
- Why is there a discrepancy in Served chats between Analytics and Explore?
- Why is there a discrepancy between accepted and served chats?
- Why does the Total chats and the total number of Served chats differ in Chat?
- Why do Chats Served and Serving Sessions totals differ?
- Why is the number of live Chat visitors on a website different in Analytics than Google Analytics?