Advice and troubleshooting

Live chat

• Analytics and reporting
• Chat integrations
• Chat widget
• Using Chat
• Managing Chat

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Zendesk messaging

• Can I have different logos for each of my branded widgets?
• Can I add a numeric field using Flow Builder?
• How to answer chat requests after hours in the Zendesk Agent Workspace
• A message is not sending or suddenly changes when using the Zendesk Agent Workspace
• Recipe: Routing messaging tickets using Support triggers

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Social messaging

• Can I create a Twitter ticket by @mentioning myself?
• Can I set up an auto-reply for Facebook tickets?
• Can my customers give a satisfaction rating via Facebook and Twitter?
• Error: No new Facebook Pages available for identity
• Facebook Business Manager for Zendesk

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