Managing Chat
Articles about managing Zendesk Chat for admins
- Can missed chat tickets be routed to the same department it was assigned to?
- What is the difference between groups and departments?
- How do I tag visitors before they chat in?
- How to disable the knocking sound on chat?
- How does the "Wait" action work in Chat triggers?
- Why are my Chat tags not syncing or working correctly?
- Is there a way to set my chat availability to online upon sign in?
- How do I make changes to the default chat triggers that come with my account?
- Department routing is not working correctly in chat
- Can I make a user an administrator in Chat and not in Support?
- How do I create a Chat only agent when I have Zendesk Support subscription?
- How do I set or change the department of a chat?
- How does Zendesk identify returning visitors in Chat?
- I did not make changes to my Chat trigger and it stopped working
- How do I set up chat to support multiple countries and languages?
- Proactive Chat notifications won't stop popping up for my customers
- How do proactive chats impact other parts of the Web Widget experience?
- Can Zendesk Chat assign chat based on the agent's total served chats?
- How do I configure the chat message that appears when my website loads?
- Why is my time condition not working in my Chat trigger?
- How can I determine which of my users have received a proactive Chat message?
- My Chat trigger will not save
- How does the Chat trigger condition "Visitor page URL" work?
- Is there a Chat trigger condition that tracks the time a chat has been active?
- My Chat trigger that is targeting repeat visitors is not working
- How do I use the Visitor email condition in Chat triggers?
- Do I need to disable Answer Bot to allow proactive Chat trigger messages to send?
- Why did my Chat tags not show up on the ticket created from a chat?
- How do I start a chat with a customer that has been on my website for a certain amount of time?
- Can a proactive chat trigger message include a hyperlink?
- Can missed chat tickets be routed to the same department it was assigned to?
- What is the difference between groups and departments?
- How do I tag visitors before they chat in?
- How to disable the knocking sound on chat?
- How does the "Wait" action work in Chat triggers?
- Why are my Chat tags not syncing or working correctly?
- Is there a way to set my chat availability to online upon sign in?
- How do I make changes to the default chat triggers that come with my account?
- Department routing is not working correctly in chat
- Can I make a user an administrator in Chat and not in Support?
- How do I create a Chat only agent when I have Zendesk Support subscription?
- How do I set or change the department of a chat?
- How does Zendesk identify returning visitors in Chat?
- I did not make changes to my Chat trigger and it stopped working
- How do I set up chat to support multiple countries and languages?
- Proactive Chat notifications won't stop popping up for my customers
- How do proactive chats impact other parts of the Web Widget experience?
- Can Zendesk Chat assign chat based on the agent's total served chats?
- How do I configure the chat message that appears when my website loads?
- Why is my time condition not working in my Chat trigger?
- How can I determine which of my users have received a proactive Chat message?
- My Chat trigger will not save
- How does the Chat trigger condition "Visitor page URL" work?
- Is there a Chat trigger condition that tracks the time a chat has been active?
- My Chat trigger that is targeting repeat visitors is not working
- How do I use the Visitor email condition in Chat triggers?
- Do I need to disable Answer Bot to allow proactive Chat trigger messages to send?
- Why did my Chat tags not show up on the ticket created from a chat?
- How do I start a chat with a customer that has been on my website for a certain amount of time?
- Can a proactive chat trigger message include a hyperlink?