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  1. Zendesk help
  2. Chat
  3. Chat advice and troubleshooting
  4. Managing Chat
  1. Zendesk help
  2. Chat
  3. Chat advice and troubleshooting
  4. Managing Chat

Managing Chat

Articles about managing Zendesk Chat for admins

  • Where is the setting to turn off Support ticket creation for missed chats?
  • Where will my agents see the Chat apps I add to the account?
  • Can I change the font size on the Chat mobile app?
  • Chat error message: "Your Zendesk products failed to load"
  • Why did my Chat status automatically change from online to invisible?
  • Can I prioritize the routing of chats that have a specific tag?
  • Can I report on internal chats?
  • Can I limit agents to only be able to see chats from certain departments?
  • Can I use placeholders in Chat triggers?
  • How do I route Chat customers by their organization?
  • Can I require name and email before my customer starts a chat?
  • How are Zopim tags being added to my tickets?
  • How do I clone Chat triggers?
  • Is it possible to disable the offline form for only one department in Chat?
  • How to troubleshoot issues when only offline messages are received with the Chat widget
  • How to troubleshoot email piping delivery issues
  • Does Chat historical data change if department names are updated? 
  • Can I stop agents from banning visitors?
  • Does an agent's alias in Support apply to Chat? 
  • Can I hide certain features such as the History or Visitors tabs from agent view?
  • Can I automatically set my agent's Chat status to online when they sign in?
  • How do I control what my chat agents have access to in the account?
  • Why is the option to change my chat agent's role or permissions to administrator greyed out?
  • Can my agents have different roles or permissions in Chat than they do in Support?
  • Do the operating hours override an agent's status if they are still signed in?
  • Can missed chat tickets be routed to the same department it was assigned to?
  • What is the difference between groups and departments?
  • How do I tag visitors before they chat in?
  • How to disable the knocking sound on chat?
  • How does the "Wait" action work in Chat triggers?
  • Where is the setting to turn off Support ticket creation for missed chats?
  • Where will my agents see the Chat apps I add to the account?
  • Can I change the font size on the Chat mobile app?
  • Chat error message: "Your Zendesk products failed to load"
  • Why did my Chat status automatically change from online to invisible?
  • Can I prioritize the routing of chats that have a specific tag?
  • Can I report on internal chats?
  • Can I limit agents to only be able to see chats from certain departments?
  • Can I use placeholders in Chat triggers?
  • How do I route Chat customers by their organization?
  • Can I require name and email before my customer starts a chat?
  • How are Zopim tags being added to my tickets?
  • How do I clone Chat triggers?
  • Is it possible to disable the offline form for only one department in Chat?
  • How to troubleshoot issues when only offline messages are received with the Chat widget
  • How to troubleshoot email piping delivery issues
  • Does Chat historical data change if department names are updated? 
  • Can I stop agents from banning visitors?
  • Does an agent's alias in Support apply to Chat? 
  • Can I hide certain features such as the History or Visitors tabs from agent view?
  • Can I automatically set my agent's Chat status to online when they sign in?
  • How do I control what my chat agents have access to in the account?
  • Why is the option to change my chat agent's role or permissions to administrator greyed out?
  • Can my agents have different roles or permissions in Chat than they do in Support?
  • Do the operating hours override an agent's status if they are still signed in?
  • Can missed chat tickets be routed to the same department it was assigned to?
  • What is the difference between groups and departments?
  • How do I tag visitors before they chat in?
  • How to disable the knocking sound on chat?
  • How does the "Wait" action work in Chat triggers?
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