Managing Chat
Articles about managing Zendesk Chat for admins
- Is it possible to have a message appear in a live chat when somebody clicks on the widget?
- Can I customize the Check conditions of my Chat trigger to include both "any" and "all" of the following conditions?
- Why is the Chat Badge option missing?
- Where is the setting to turn off Support ticket creation for missed chats?
- Where will my agents see the Chat apps I add to the account?
- Can I change the font size on the Chat mobile app?
- Chat error message: "Your Zendesk products failed to load"
- Why did my Chat status automatically change from online to invisible?
- Can I prioritize the routing of chats that have a specific tag?
- Can I report on internal chats?
- Can I limit agents to only be able to see chats from certain departments?
- Can I use placeholders in Chat triggers?
- How do I route Chat customers by their organization?
- Can I require name and email before my customer starts a chat?
- How are Zopim tags being added to my tickets?
- How do I clone Chat triggers?
- Is it possible to disable the offline form for only one department in Chat?
- How to troubleshoot issues when only offline messages are received with the Chat widget
- How to troubleshoot email piping delivery issues
- Does Chat historical data change if department names are updated?
- Can I stop agents from banning visitors?
- Does an agent's alias in Support apply to Chat?
- Can I hide certain features such as the History or Visitors tabs from agent view?
- Can I automatically set my agent's Chat status to online when they sign in?
- How do I control what my chat agents have access to in the account?
- Why is the option to change my chat agent's role or permissions to administrator greyed out?
- Do the operating hours override an agent's status if they are still signed in?
- Can missed chat tickets be routed to the same department it was assigned to?
- What is the difference between groups and departments?
- How do I tag visitors before they chat in?
- Is it possible to have a message appear in a live chat when somebody clicks on the widget?
- Can I customize the Check conditions of my Chat trigger to include both "any" and "all" of the following conditions?
- Why is the Chat Badge option missing?
- Where is the setting to turn off Support ticket creation for missed chats?
- Where will my agents see the Chat apps I add to the account?
- Can I change the font size on the Chat mobile app?
- Chat error message: "Your Zendesk products failed to load"
- Why did my Chat status automatically change from online to invisible?
- Can I prioritize the routing of chats that have a specific tag?
- Can I report on internal chats?
- Can I limit agents to only be able to see chats from certain departments?
- Can I use placeholders in Chat triggers?
- How do I route Chat customers by their organization?
- Can I require name and email before my customer starts a chat?
- How are Zopim tags being added to my tickets?
- How do I clone Chat triggers?
- Is it possible to disable the offline form for only one department in Chat?
- How to troubleshoot issues when only offline messages are received with the Chat widget
- How to troubleshoot email piping delivery issues
- Does Chat historical data change if department names are updated?
- Can I stop agents from banning visitors?
- Does an agent's alias in Support apply to Chat?
- Can I hide certain features such as the History or Visitors tabs from agent view?
- Can I automatically set my agent's Chat status to online when they sign in?
- How do I control what my chat agents have access to in the account?
- Why is the option to change my chat agent's role or permissions to administrator greyed out?
- Do the operating hours override an agent's status if they are still signed in?
- Can missed chat tickets be routed to the same department it was assigned to?
- What is the difference between groups and departments?
- How do I tag visitors before they chat in?