Best practices and recipes
- Recipe: Setting up a lunch schedule for Zendesk Chat
- Recipe: Chat trigger to notify the end of operating hours
- Recipe: add a tag to chats based on the department it was assigned to
- Recipe: Delay your proactive messages to give customers a chance to fill out the pre-chat form
- Recipe: Send proactive chat messages in your visitor's native language
- Recipe: Send visitors different chat messages based on their location (country or city)
- Recipe: Create proactive Chat triggers for customers to enter personal information
- Recipe: Tag offline chats to show what webpage they were submitted from
- Recipe: Identify and track what webpage a customer was on when they started a chat
- Recipe: Auto-reply to a customer requesting a chat when your queue is large
- Recipe: Send messages to your customers waiting in the queue
- Recipe: Route a chat to a department based on the URL of the website
- Recipe: Automatically route chats based on department online status
- Multibrand Setup (Part 1): Legacy Zendesk Chat (standalone)
- Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)
- Multibrand Setup (Part 3): Best Practices
- Improving the mobile experience with the overlay widget
- Recipe: Identifying visitors' search engines
- Recipe: Route a chat to a department based on the country the visitor is chatting from
- Managing third-party browser cookies for Chat-Support integration
- Recipe: Updating Chat shortcuts to get enhancements
- Setting up shortcuts and departments to optimize agent efficiency
- Targeting key visitors with proactive chat
- Automatically route chats to departments
- Setting up Zendesk Chat for complex business needs
- Best practices for chat etiquette
- Fine Tuning: Rolling Out Chat & Knocking It Out of the Park
- Recipe: Setting up a lunch schedule for Zendesk Chat
- Recipe: Chat trigger to notify the end of operating hours
- Recipe: add a tag to chats based on the department it was assigned to
- Recipe: Delay your proactive messages to give customers a chance to fill out the pre-chat form
- Recipe: Send proactive chat messages in your visitor's native language
- Recipe: Send visitors different chat messages based on their location (country or city)
- Recipe: Create proactive Chat triggers for customers to enter personal information
- Recipe: Tag offline chats to show what webpage they were submitted from
- Recipe: Identify and track what webpage a customer was on when they started a chat
- Recipe: Auto-reply to a customer requesting a chat when your queue is large
- Recipe: Send messages to your customers waiting in the queue
- Recipe: Route a chat to a department based on the URL of the website
- Recipe: Automatically route chats based on department online status
- Multibrand Setup (Part 1): Legacy Zendesk Chat (standalone)
- Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)
- Multibrand Setup (Part 3): Best Practices
- Improving the mobile experience with the overlay widget
- Recipe: Identifying visitors' search engines
- Recipe: Route a chat to a department based on the country the visitor is chatting from
- Managing third-party browser cookies for Chat-Support integration
- Recipe: Updating Chat shortcuts to get enhancements
- Setting up shortcuts and departments to optimize agent efficiency
- Targeting key visitors with proactive chat
- Automatically route chats to departments
- Setting up Zendesk Chat for complex business needs
- Best practices for chat etiquette
- Fine Tuning: Rolling Out Chat & Knocking It Out of the Park