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  1. Zendesk help
  2. Chat
  3. Using Chat
  4. Best practices and recipes
  1. Zendesk help
  2. Chat
  3. Using Chat
  4. Best practices and recipes

Best practices and recipes

  • Recipe: Setting up a lunch schedule for Zendesk Chat (Chat Professional and Enterprise)
  • Recipe: Chat trigger to notify the end of operating hours
  • Recipe: add a tag to chats based on the department it was assigned to
  • Recipe: Delay your proactive messages to give customers a chance to fill out the pre-chat form
  • Recipe: Send proactive chat messages in your visitor's native language
  • Recipe: Send visitors different chat messages based on their location (country or city)
  • Recipe: Create proactive Chat triggers for customers to enter personal information
  • Recipe: Tag offline chats to show what webpage they were submitted from
  • Recipe: Identify and track what webpage a customer was on when they started a chat
  • Recipe: Auto-reply to a customer requesting a chat when your queue is large
  • Recipe: Send messages to your customers waiting in the queue
  • Recipe: Route a chat to a department based on the URL of the website
  • Recipe: Automatically route chats based on department online status
  • Multibrand Setup (Part 1): Legacy Zendesk Chat (standalone)
  • Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)
  • Multibrand Setup (Part 3): Best Practices
  • Improving the mobile experience with the overlay widget
  • Recipe: Identifying visitors' search engines
  • Recipe: Route a chat to a department based on the country the visitor is chatting from
  • Managing third-party browser cookies for Chat-Support integration
  • Recipe: Updating Chat shortcuts to get enhancements
  • Setting up shortcuts and departments to optimize agent efficiency
  • Targeting key visitors with proactive chat
  • Automatically route chats to departments
  • Setting up Zendesk Chat for complex business needs
  • Best practices for chat etiquette
  • Fine Tuning: Rolling Out Chat & Knocking It Out of the Park
  • Recipe: Setting up a lunch schedule for Zendesk Chat (Chat Professional and Enterprise)
  • Recipe: Chat trigger to notify the end of operating hours
  • Recipe: add a tag to chats based on the department it was assigned to
  • Recipe: Delay your proactive messages to give customers a chance to fill out the pre-chat form
  • Recipe: Send proactive chat messages in your visitor's native language
  • Recipe: Send visitors different chat messages based on their location (country or city)
  • Recipe: Create proactive Chat triggers for customers to enter personal information
  • Recipe: Tag offline chats to show what webpage they were submitted from
  • Recipe: Identify and track what webpage a customer was on when they started a chat
  • Recipe: Auto-reply to a customer requesting a chat when your queue is large
  • Recipe: Send messages to your customers waiting in the queue
  • Recipe: Route a chat to a department based on the URL of the website
  • Recipe: Automatically route chats based on department online status
  • Multibrand Setup (Part 1): Legacy Zendesk Chat (standalone)
  • Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)
  • Multibrand Setup (Part 3): Best Practices
  • Improving the mobile experience with the overlay widget
  • Recipe: Identifying visitors' search engines
  • Recipe: Route a chat to a department based on the country the visitor is chatting from
  • Managing third-party browser cookies for Chat-Support integration
  • Recipe: Updating Chat shortcuts to get enhancements
  • Setting up shortcuts and departments to optimize agent efficiency
  • Targeting key visitors with proactive chat
  • Automatically route chats to departments
  • Setting up Zendesk Chat for complex business needs
  • Best practices for chat etiquette
  • Fine Tuning: Rolling Out Chat & Knocking It Out of the Park
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