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  1. Zendesk help
  2. Chat
  3. Using Chat
  4. Using Message
  1. Zendesk help
  2. Chat
  3. Using Chat
  4. Using Message

Using Message

Zendesk removed Message for Suite customers on October 30th, 2020. We will announce a later removal date for all remaining Message customers. Where possible, please consider migrating to the Social messaging add-on. As part of the removal process, new Facebook pages can no longer be added to Message accounts

  • Getting started with Message
  • Deleting conversations and visitors in Message
  • Managing browser notifications for Message
  • Adding and managing channels and profiles
  • Analyzing Message activity
  • Setting up auto responders in Zendesk Message
  • Using conversation shortcuts in Message
  • Adding and managing agents in Message
  • Setting up operating hours for Zendesk Message
  • Setting up bot handover
  • Setting up bot handover using Zendesk Message handover protocol
  • Setting up bot handover using Facebook Messenger handover protocol
  • Assigning conversations
  • Viewing and filtering conversations
  • Serving conversations
  • Navigating the dashboard with keyboard shortcuts
  • Getting started with Message
  • Deleting conversations and visitors in Message
  • Managing browser notifications for Message
  • Adding and managing channels and profiles
  • Analyzing Message activity
  • Setting up auto responders in Zendesk Message
  • Using conversation shortcuts in Message
  • Adding and managing agents in Message
  • Setting up operating hours for Zendesk Message
  • Setting up bot handover
  • Setting up bot handover using Zendesk Message handover protocol
  • Setting up bot handover using Facebook Messenger handover protocol
  • Assigning conversations
  • Viewing and filtering conversations
  • Serving conversations
  • Navigating the dashboard with keyboard shortcuts
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