Using Message
Message is being discontinued on October 30, 2020 and is no longer accepting new users. If you did not begin using Message before February, 2020, you will not be able to add it to your Chat account. Additionally, existing Message users can no longer create new Facebook/LINE pages within their account.
- Getting started with Message
- Deleting conversations and visitors in Message
- Managing browser notifications for Message
- Adding and managing channels and profiles
- Analyzing Message activity
- Setting up auto responders in Zendesk Message
- Using conversation shortcuts in Message
- Adding and managing agents in Message
- Setting up operating hours for Zendesk Message
- Setting up bot handover
- Setting up bot handover using Zendesk Message handover protocol
- Setting up bot handover using Facebook Messenger handover protocol
- Assigning conversations
- Viewing and filtering conversations
- Serving conversations
- Navigating the dashboard with keyboard shortcuts
- Getting started with Message
- Deleting conversations and visitors in Message
- Managing browser notifications for Message
- Adding and managing channels and profiles
- Analyzing Message activity
- Setting up auto responders in Zendesk Message
- Using conversation shortcuts in Message
- Adding and managing agents in Message
- Setting up operating hours for Zendesk Message
- Setting up bot handover
- Setting up bot handover using Zendesk Message handover protocol
- Setting up bot handover using Facebook Messenger handover protocol
- Assigning conversations
- Viewing and filtering conversations
- Serving conversations
- Navigating the dashboard with keyboard shortcuts