Using Message
Zendesk is removing Zendesk Message for Suite customers on October 30th, 2020. We will announce a later removal date for both multi-product and standalone Chat customers soon.
- Getting started with Message
- Deleting conversations and visitors in Message
- Managing browser notifications for Message
- Adding and managing channels and profiles
- Analyzing Message activity
- Setting up auto responders in Zendesk Message
- Using conversation shortcuts in Message
- Adding and managing agents in Message
- Setting up operating hours for Zendesk Message
- Setting up bot handover
- Setting up bot handover using Zendesk Message handover protocol
- Setting up bot handover using Facebook Messenger handover protocol
- Assigning conversations
- Viewing and filtering conversations
- Serving conversations
- Navigating the dashboard with keyboard shortcuts
- Getting started with Message
- Deleting conversations and visitors in Message
- Managing browser notifications for Message
- Adding and managing channels and profiles
- Analyzing Message activity
- Setting up auto responders in Zendesk Message
- Using conversation shortcuts in Message
- Adding and managing agents in Message
- Setting up operating hours for Zendesk Message
- Setting up bot handover
- Setting up bot handover using Zendesk Message handover protocol
- Setting up bot handover using Facebook Messenger handover protocol
- Assigning conversations
- Viewing and filtering conversations
- Serving conversations
- Navigating the dashboard with keyboard shortcuts